SHYENN LOUISE A. CAGANG

#*** ********* ***** **. ******* Hills I

Ortigas Ave. Ext., Taytay, Rizal 1920, PHILIPPINES

(PH) 0975 – 420 – 4270 / (US) 682 – 718 – 8430

ac77y1@r.postjobfree.com

OBJECTIVE

• To obtain a front office position of a reputable hotel company to render the hospitality skills I acquired from my university and internship training in the United States.

• To be part of a multinational team with employees and staff from different nations.

• To deliver high quality of hospitality service by means of interacting with the guests professionally to achieve customer satisfaction.

EDUCATIONAL BACKGROUND

Tertiary Education

UNIVERSITY OF SANTO TOMAS - College of Tourism and Hospitality Management Bachelor of Science in Travel Management

Graduated CUM LAUDE with a G.W.A of 1.55 (Philippine Grading System) June2014 – June 2018

Secondary Education

SIENA COLLEGE OF TAYTAY

Citizenship Advancement Training – Corps Staff (Rank: General IV) June 2010 – March 2014

SUMMARY OF QUALIFICATIONS

Proficient communication skills and high command in the use of the English Language

Professional in addressing the guest’s needs and concerns

Equipped with good organization and team management skills

Has worked in a front office position of a huge property with 1,814 hotel rooms

Has a positive work attitude and can work with multinational employees

Top performer in terms of upselling rooms/room upgrades

Always receiving positive feedbacks and good scores from Guest Satisfaction Survey

Knowledgeable in foreign languages such as Basic Korean, Nihongo, and French WORK AND OTHER RELEVANT EXPERIENCE

• GAYLORD TEXAN RESORT AND CONVENTION CENTER

1501 Gaylord Trail Grapevine, Texas USA

FRONT DESK RECEPTIONIST (Front Office Department)

June 25, 2018 - present

• GAYLORD TEXAN RESORT AND CONVENTION CENTER

1501 Gaylord Trail Grapevine, Texas USA

SERVER ASSISTANT (Paradise Springs)

June 05, 2017 to August 30, 2017

• GAYLORD TEXAN RESORT AND CONVENTION CENTER

1501 Gaylord Trail Grapevine, Texas USA

BANQUET SERVER (Food and Beverage Department)

June 05, 2017 to August 30, 2017

AWARDS RECEIVED

CUM LAUDE GRADUATE - Bachelor of Science in Travel Management; College of Tourism and Hospitality Management - University of Santo Tomas; June 06, 2018 BEST THESIS PAPER - 7th Hyacinth Research Conference: Globalizing Tourism and Hospitality Trends through I.C.T; University of Santo Tomas; May 04, 2018 BEST THESIS POSTER PRESENTATION - 7th Hyacinth Research Conference: Globalizing Tourism and Hospitality Trends through I.C.T; University of Santo Tomas; May 04, 2018 CONSISTENT DEAN’S LISTER - UST, Manila, S.Y. 2014-2015, S.Y. 2015-2016, S.Y.2016-2017 MISS SHERIDAN 2015- Sheridan Resort and Spa; Puerto Princesa Palawan, Nov. 2015 Tour Guiding Champion (International Category) - Student’s Tourism Society, College of Tourism and Hospitality Management, University of Santo Tomas; May 2016 COMMUNITY INVOLVEMENT

National Service Training Program, University of Santo Tomas, Manila, S.Y. 2015-2016 Citizenship Advancement Training CORPS Staff – General 4, Siena College of Taytay; S.Y. 2013 – 2014

SEMINARS AND CONVENTIONS ATTENDED

Sustainability Issues and Concerns: The Call for Good Governance and Business Ethics in Tourism and Hospitality, University of Santo Tomas; April 2018

Front Office Management and Hotel Familiarization Seminar, Sheridan Beach Resort and Spa, Puerto Princesa, Palawan, Philippines; November 2015

Integrated Hotel and Resort Seminar at LUXATIA Event, Speakers: Mr. Leonardo Aguinaldo and Dr. Andy Nazarechuk; UST Alumni Bldg., 2016

Understanding How Professional Appearance Impacts Success Speakers: Ms. Malor Marco and Mr. Ralph Otivar; UST TARC Auditorium, November 2016

Job Interview and Proper Posture Seminar, Speaker: Ms. Joreen Rocamora, UST Alumni Bldg.; May 2016

AVIATE: Exhibiting the Spectrum of Innovations in the Global Airline Industry, Speaker: Robin Bradshaw, and Chong Waikit, UST Alumni Bldg, May 2017 OTHER PARTICIPATION/MEMBERSHIPS

Staff, Ushering and Registration Committee, Student’s Tourism Society, College of Tourism and Hospitality Management; University of Santo Tomas; S.Y. 2016-2018 Sponsorship Committee Head, AVIATE Event – Tone Productions, College of Tourism and Hospitality Management, University of Santo Tomas; S.Y. 2014-2016 Campus Tour Guide, Office of Public Affairs, UST, S.Y. 2016 - 2018 2017 UST Solemn Investiture Event Lady Sponsor, Office of Public Affairs, University of Santo Tomas; S.Y. 2016-2017

Usherette for Rector’s Appointment Event, Office of Public Affairs, UST, 2016 PERSONAL INFORMATION

Age: 21 years old Date of Birth: July 24, 1997 Height: 5’’6 Weight: 127lbs. CHARACTER REFERENCES

• Joreen Rocamora, MBA

College Secretary

College of Tourism and Hospitality Management

University of Santo Tomas, España, Manila, PH 1008 Contact number: +63-995-***-****

Email: ac77y1@r.postjobfree.com

• Kip Reuman

Front Office Manager

Gaylord Texan Resort & Convention Center

1501 Gaylord Trail, Grapevine, TX 76051

Contact numbers: 817-***-**** / 760-***-****

Email: ac77y1@r.postjobfree.com

• Casey Finnikin

Assistant Front Office Manager

Gaylord Texan Resort & Convention Center

1501 Gaylord Trail, Grapevine, TX 76051

Contact number: 817-***-**** / 760-***-****

Email: ac77y1@r.postjobfree.com

Contact this candidate