Manager Human Resource

MUGABI JACKSON

+256-*********

****************@*****.***

CAREER OBJECTIVE

Seeking a Human Resources Management position where my professional experience and education will allow me to make an immediate contribution as an integral part of a progressive company.

CORE COMPETENCIES

Strong background in Human Resource Management

Understanding of employment laws

Orientation and onboarding

Customer care skills

Strong Interpersonal and Communication skills

HR Policies and Procedures

Leadership

PROFESSIONAL EXPERIENCE

1.CUSTOMER CARE REPRESENTATIVE AT MULTICHOICE UGANDA FROM 2017 TO DATE

Responsibilities

Managing large amounts of incoming queries following the company communication policy and procedures.

Daily Updating of Customer Records

Assessing customer needs to ensure full satisfaction

2.HUMAN RSOURCE VOLUNTEER AT INTERNATIONAL HOSPITAL KAMPALA 2017 TO 2017.

Responsibilities

Managing Staff performance appraisals

Ensuring the organisation gets competent human resources

Human resource support services effectively coordinated and supervised

Technical support provided to line managers on Human Resource and Administration Management

Human Resources and administration Policy review and development

Records management, handling employee records, opening up employee files

Participating in the recruitment process doing shortlisting, scheduling interviews and carrying out

Inductions.

Job description review and update

Administrative services effectively coordinated and supervised

EDUCATION

20110 -2017 Makerere University – Bachelors of Human Resource Management

2011 -2012 Sserwanga Lwanga Memeorial School- Uganda Advanced Certificate of Education

2007 -2010 Sserwanga Lwanga Memeorial School- Uganda Certificate of Education

LEADERSHIP

Justice and Constitutional Affairs Minister – MUBS (2016-2017)

President Human Resource Management Student Association- MUBS (2015-2016)

President Human Rights Association – MUBS (2016- 2017)

AFFILIATIONS

Human Resource Managers Association of Uganda

HOBBIES

Sports

LANGUAGE COMPETENCE

English & Luganda

REFEREES

NALUKENGE ELIZABETH

Contact Center Manager (MCU)

Tel: +256*********

Email Address: *********.*********@**.***********.***

JOYCE UWITONZE

Head Human Resources (International Hospital Kampala)

TEL: +256*********

EMAIL ADDRESS: *********@**.***.***

VINCENT ERONE

Head Finance Manager (Multchoice Uganda)

TEL: +256*********

EMAIL ADDRESS: *******.*****@**.***********.***

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