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***** ***** *****, **** *****, Florida 33498 914-***-**** ac77qy@r.postjobfree.com Job Preference - Telecommuting Position

Claims Reports and Documentation Coverage Analysis Administrative Support Client Service and Relations Cross-functional Collaboration QUALIFICATIONS PROFILE

Multifaceted, detail-oriented, and results-driven professional with extensive experience in claims and insurance management, with focus on general liability, automobile liability, and compensation claims. Equipped with strong ability to oversee claim process, analyze and trend loss data, and process internal/external requests, while consistently delivering quality services. Recognized for outstanding interpersonal and communication skills in building productive relationships with all levels of professionals.

PROFESSIONAL EXPERIENCE

WORK AT HOME VINTAGE EXPERTS NATIONWIDE

Claim Representative – Remote 2015–2018

Served as key resource between insurance brokerage firm and home health care agency to manage this nationwide account

Assumed full responsibility in reporting and managing worker compensation and general liability claims

Actively interfaced with multiple insured offices and personnel to communicate and gain information related to each claim

Provided accurate billing, medical records, and pertinent employee information to the carriers, while following up for the status reports

Proficiently used a variety of carrier claim systems in observing claim activity, generating loss runs, and executing specialized loss reports consisting of location, lag time, injuries, and other categories FLORIDA CHOICE INSURANCE DELRAY BEACH, FL

Administrative Assistant 2011–2015

Demonstrated competency in performing duties, including answering phones, distributing mail, reporting claim, and presenting insurance binders for clients

ARTHUR J GALLAGHER AND COMPANY REMOTE

Claim Analyst Consultant 2004–2011

Handled large and complex retail and real estate clients covering worker compensation and general liability exposures

Conducted loss data analysis and trending for over three to five years, including frequency and severity, cause of loss, and body part injured through line of coverage for worker compensation, general liability, and automobile liability claims

Presented detailed monthly reports from carriers to identify and execute loss prevention activities AON RISK MANAGEMENT NEW YORK, NY

Senior Data Analyst 2001–2004

Worked on special projects for diverse clients in collaboration with director and team members

Took charge of processing internal/external requests for data and reports generated by carrier risk management information system (RMIS) systems to support the renewal process

Functioned as team leader of three data specialist by managing and evaluating their daily work performance

Participated in various software classes from carrier and RMIS to sustain technical skills EDUCATION AND CREDENTIAL

Bachelor of Science in Criminal Justice Pace University, Pleasantville, NY Certificate of Paralegal Studies Mercy College, White Plains, NY TECHNICAL ACUMEN

Microsoft Office Suite (Excel, Word, and Outlook) Adobe Applications Epic Crum and Forster Connect Liberty Mutual Vantage AIG IntelliRisk

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