Knowledge in a banking industry and Experienced Document Analyst

Romel Tabernilla

* ****** **** **********, ****** City

+63-997******* **********.*****@*****.***

linkedin.com/in/romel-tabernilla-97a04316b

OBJECTIVE

To be a part of a well-established company that will provide an opportunity to integrate and apply functional computer skills and other work relations and continuously acquire the training and expertise needed to attain career advancement and personal growth.

WORK EXPERIENCE

Australia and New Zealand Banking Group Ltd. (ANZ) Quezon City, Philippines

December 28, 2015 – September 14, 2018

Mortgage Security Releases Officer

Receive emails or faxes and secure that all discharge of mortgage will be process

Understanding customer queries by gathering all relevant information and ensuring all available avenues and sources of information are investigated

Process requests with timeliness and accuracy for all valid discharge or release of mortgage

Resolve or escalate complex matters and act accordingly in a timely manner

Handle queries from ANZ customers, Solicitors, other Financial institutions and staffs by answering all emails in a professional manner

Be a back-up for the senior officers with the trainings of newly hired officers and assist them on the process by doing quality control

Focus on continuous improvement of the process

Collabera Technologies Pvt. Ltd. Makati City, Philippines

May 21, 2015 – November 20, 2015

Credit Initiation Officer

Provide data-entry function of new and existing credit card customer applications within prescribed turnaround times to support customer acquisition and revenue generation

Achieve quality targets by verifying data in the system, performing data and credit checks against ICBS and other systems as required

Verifies data consistency and accuracy by making online query using MS Outlook

Responsible to expedite some cases needed by our clients

Maintains strict confidentiality on all procedures and customer accounts/information

Continuously improves processes and workflows

Undertaking and completing other business and team tasks and roles, including administrative duties that may be requested from time to time

Cybersoft Content Services, Inc. Quezon City, Philippines

November 2004 – November 2012

Document Analyst

Responsible in reading news articles online and gather all necessary newsworthy needed for company updates

In charged in updating the company's database file according to the newsworthy articles and resolved any validation error while updating

Ensure timely execution in case of editing and uploading of data

Check completed work for accuracy

Respond to the data change request, analyze the changes, and undertake actions to include the changes

AC Nielsen Inc. San Juan City, Philippines

August 2002 - October 2004

Scanned Data Processor

Process the database file given by the client by sorting out the items needed for the reports using Ms Access

Categorizing the items and generates output of the categorized items needed for market researched

Coordinate with Subcontractors in project executions

Perform field works for barcode checking and verification

Innodata Philippines Inc. Makati City, Philippines

January 2001 - October 2001

Quality Assurance Staff

Responsible in checking, verifying and editing error occurrence/s of Quick Quality Assurance Reports (QQAs) records encoded by the Audit Staffs in a designated database file

Converting edited records by transferring it to another database file to generate reports

Systematize the storage room for faster retrieval of documents upon contest/s.

Distribute Final Reports to the Group Heads

EDUCATIONAL ATTAINMENT

Date Graduated: 2000

Bachelor in Computer Data Processing Management

Institute/University : Polytechnic University of the Philippines, Manila, Philippines

SKILL

Can communicate in English

Knowledgeable in using MS Word, Excel and Outlook

Basic knowledge in computer troubleshooting

Dependability and can work with minimum supervision

Ability to multi task and attentive to detailing with high level of accuracy

Experience of working within a target driven environment

REFERENCE

Available upon request

Contact this candidate