Customer Service Insurance

HOLLY TIERNEY

*** ***** *****

Waunakee, WI *****

Phone: 608-***-****

************@*****.***

Professional Summary

Dedicated and career focused professional with 30 years of experience in the insurance industry. Possess a strong work ethic, dependability, multi-tasking and communication skills. Passionate about quality and customer satisfaction. Strong problem solving that result in good business practices improving efficiency by using effective analytical skills.

CERTIFICATION

Insurance Institute of America: Ins 21 and 23.

Skills

Written and Verbal Communication

Time Management

Teamwork

Loyalty / Dedication

Problem-Solving

Prioritization

Negotiation and Interpersonal Skills

Experience

Special Business Owners Product – SBOP Underwriter (February 2007-present)

NSI, A Division of West Bend, Madison, Wisconsin

Fully responsible for risk evaluation, assessment and underwriting of SBOP

(Childcare & personal appearance) risks in Michigan, Kansas and previously Wisconsin.

Work with agents to write new business, and maintain in force policies.

Meet production objectives and service standards as established by management.

Billing Administrator

Capitol Specialty Insurance – Madison, Wisconsin (June 2001-February 2007)

Responsible for sending out cancellation notices, applying premium payments, sending out monthly commissions, collection accounts, resolving billing inquiries.

Provide excellent customer service.

Education

Madison Area Technical College

High School Diploma - Middleton High School – Middleton, Wisconsin

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