Engineer Support

Richard G. Gray

Chandler, AZ

Summary:

Working Knowledge of Windows Server administration, implementation, and support.

Experience with managing Microsoft Active Directory computer and user accounts.

Experienced with installation and configuration of Microsoft Windows desktop operating system.

Over 20 years’ experience in IBM Notes client support and Domino server administration.

Experience in Network troubleshooting, network design and implementation.

Management and support of mobile devices such as IPhones, IPads, BlackBerrys

Advanced troubleshooting and technical support knowledge of laptops and desktops.

Comprehensive knowledge of operating systems and office productivity software (Microsoft Office 365 and Adobe Acrobat).

Professional Experience:

American Express Phoenix, AZ 2/2018 – 6/2018

Messaging Engineer

Extract email from Exchange 365 in to local PST files.

Verify all extracted are correct.

Document all information from extracted PST files.

US Bank 8/2017 – 11/2017

IBM Domino Administrator

Support IBM Domino mail servers during an Office 365 migration.

Perform regular maintenance on Domino mail servers during off hours.

Update IBM Domino mall servers with IBM issued service packages.

Manage Cisco IronPort email gateways.

Provide end user support for Lotus Notes and Microsoft Outlook users.

American Express. 9/2016 – 7/2017

Lead Infrastructure Messaging Engineer

Acts as technical SME in the area of the McAfee Email Gateway arrays.

Assist with supporting Office 365 Exchange environment.

Provides technical expertise to maintain environments and troubleshoot issues.

Troubleshoot email delivery issues for AMEX employees.

Abrazo Hospital 10/2015 – 6/2016

Senior Analyst

Responsible for supporting the Dell IT team at Abrazo Hospital with user Messaging (e.g., create Outlook user profile & PST effort to create, attach, import) and AD (resolve user migration issues) integration into the Tenet domain.

Migrate users from the Abrazo Windows domain in to the Tenet domain using Quest Migration Resource Update Manager.

Pilot Office 365 migrations.

Troubleshoot and resolve user issues with systems escalated from 1st level support.

Responsible for end user support for Tenet employees during the migration.

Inventory machines and their location in preparation for migration.

Kaiser Permanente 6/2015 – 10/2015

IBM Notes/Domino Administrator

Manage help desk incidents assigned to my support team

Support Kaiser Permanente employees with Notes client questions and issues.

Administration and support of over 100 Domino 9.0.1 & 8.5 servers.

Monitor, troubleshoot and optimize mail routing topology for the entire mail system.

Upgrade IBM Domino servers from Domino 8.5 to Domino 9.0.1

Install service packs on Domino servers during off hours.

US Foods. 2/2015 – 5/2015

Windows Infrastructure Engineer

Windows Account creation/rename/modification.

Manage Windows user accounts in Active Directory.

Provide desktop support for end users.

Participated in migration from Exchange 2010 to Exchange 2013

Establish and manage user access to data in accordance with government, business, and data security policies and procedures. Data Security,

Develop and test new images for desktop and laptops.

Group Business Software AG. 4/2010 – 1/2015

Sr. Technical Consultant

Member of a team of IBM Domino and Notes experts providing onsite and remote support and consulting for clients including The PGA Tour, Ricoh ICON, Tampa General Hospital and, Sierra Nevada Corporation.

Architect, design and lead implementation of IBM Lotus Notes/Domino 9.0.1 upgrades.

Design, optimize and implement SMTP mail routing topologies

Document and optimize existing mail systems architecture and mail routing deployment for GBS clients.

Manage and troubleshoot anti-spam gateways for customers such as McAfee Email Gateway and Google Postini.

Developed disaster recovery procedures and planning for client mail systems.

Participated in disaster recovery drills to ensure mail routing would continue in a catastrophe.

Brazen Technology 2/2004 – 3/2010

Systems Analyst

Lead administrator and analyst supporting the Lotus Notes/Domino environment, client support and on-site consulting and system start-up.

Installed, configured, and supported third party Domino products, Blackberry Enterprise Server, Department Calendar and Norton Antivirus mail gateways.

Lead projects involving the deployment and support of Sametime 8.0.2, Quickr 8.1, and Lotus Notes client software.

Proficient in Sametime server 7.5.1 to 8.0.2 up-grades including the conversion of authentication from Domino to LDAP.

Implemented email monitoring tools to alert Administrators of any problems with email traffic.

Documented all projects including Domino mail routing topologies.

Installation and configuration of Windows 2003 server, Linux server operating systems, VMWare and ESXi.

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