Network Technician

JACKY TRAN

San Jose, Ca ***** 408-***-****

*********@*****.***

Transitioning military member who is experienced in networking technology as well as providing quality customer service. Highly dedicated and motivated in gaining more knowledge in order to adjust to the ever-changing landscape of the information technology field.

SKILLS

TOP SECRET SCI

Customer Service

Leadership

Cisco Routing and Switching

COMSEC

Adaptability

EXPERIENCE

APR 2017-MAY 2018 (TRAVIS AIR FORCE BASE)

SATELLITE COMMUNICATIONS TECHNICIAN, United states air force

Configure, maintain, and install satellite communication equipment in hazardous location while providing VoIP, secured communication, non-secured communication, virtual private network (VPN), and as well as video teleconferencing capabilities

Manage Air Force information technology assets, with a value of over $10 million, across 7 communication suites while ensuring accurate accounting

APR 2016 – APR 2017 (OSAN AIR BASE)

CLASSIFIED SYSTEMS TECHNICIAN, United states air force

Maintained $29 million secured and non-secured networks, as well as diagnosing issues, in support of the 7th AF and 51th Fighter Wing of Osan Air Base, while maintaining accurate IP network layout

Maintain knowledge base on standard operating procedures while training new users, as a COMSEC responsibility officer, with network communication security (COMSEC) best practices which reduce user errors by 25%

Deployed, sustained, troubleshooted, diagnosed, and repaired standard voice, data and video network infrastructure systems, and cryptographic equipment.

Performed upgrade of 160 COMSEC devices which enhanced equipment functionality as well as reducing vulnerabilities

JUN 2013 – MAR 2016 (KADENA AIR BASE)

CYBER TRANSPORT TECHNICIAN, United states air force

Led team of 4 voice technicians and 7 Japanese nationals in ticket assignment/resolution for over 10,000 users on Kadena Air Base while ensured ticket queue is low and productivity is high

Managed Cisco Call Manager VoIP network which included 3 critical servers and 400 active lines on Kadena Air Base

EDUCATION

MAY 2012

BUSINESS ADMINISTRATION, sAN jOSE sTATE uNIVERSITY

Business administration with a concentration in management. Prepare its graduates for careers in management in all forms of business and nonbusiness, public or private, foreign or domestic.

JUN 2019

ENTERPRISE SECURITY PROFESSIONAL, De anza College

Students learn network security basics, security policies and procedures, network monitoring, and risk analysis and assessment based on network security.

FEB 2017

AIRMAN LEADERSHIP SCHOOL, USAF NCO academy

USAF non-commissioned officer training. Strong focus on developing leadership abilities, the profession of arms, and building effective communication.

CERTIFICATIONS

Comptia Security+ Feb 2020

Cisco Certified Network Associate Apr 2021

Palo Alto Networks ACE(Accredited Configuration Engineer) Dec 2020

VOLUNTEER

DEC 2018 – PRESENT

VIVO ( Vietnamese Voluntary Foundation)

Project coordinator for, “Know Your Rights”, a program which inform the Vietnamese community the rights that every citizen is entitled to. Connected the Vietnamese demographic with legal professionals and help resolve issues within the community.

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