Customer Service Sales
Resume:
Mark D. Davis
** ************* ***** ********, ** 29223
Phone: 803-***-****
E-Mail: **************@*****.***
Summary
I am looking for an opportunity to utilize my strong relationship building skills. I am driven by the opportunity to help others – whether it is selling technology, building relationships, or donating my time to help friends and colleagues however I can. For me, it is not only about what I have achieved professionally, I am most proud of the teams with which I have worked to meet our mutual goals together. Professional Experience
Cellular Sales April 2017 - Present
Cellular Sales Services Group – an authorized Verizon Dealer
- Sold cellular devices and services on the Verizon network, including Apple, Android, miFi mobile wi-fi, accessories, and Hums auto-tracking technology
- Learned features and benefits of the devices and service plans available to provide high-quality customer service
- Used social networking and personal networks to develop a large book of business very quickly
- Leveraged sales to generate new sales by providing high-quality personalized service that has led to a large number of scheduled appointment and sales via referral
- Utilized “Five-Star” Calling Campaigns to prospect and convert qualified leads via account analysis
Uber 2015 - Present
Uber
- Earned additional income with this on-demand platform
- Utilized Uber software technology to connect with riders
- Managed my own schedule as an independent contractor
- Optimized income by incorporating Uber demand tools and forecasts to maximize productivity Chief Investigator 2011 – 2015
Office of Disciplinary Counsel of the Supreme Court of South Carolina
- Deployed, devised, and conducted investigations and interviews to support the prosecution of alleged misconduct of legal professionals in South Carolina
- Established processes for proper case development including analysis of all available evidence, witness statements, and financial records
- Drafted statements and investigative reports to assist the Supreme Court of South Carolina in the prosecution of alleged offenders
Fraud Investigator and Security Coordinator 2005 – 2011 2
Tricenturion, Blue Cross / Blue Shield
* Named lead investigator on Michigan FBI and Office of the Investigator General Healthcare Task Force
- Led medical fraud investigations and managed cases representing more than $20,000,000 in fraudulent claims
- Analyzed and monitored claims data to detect fraudulent practices from both healthcare providers and suppliers
- Appointed Security Coordinator – responsible for monitoring all security guidelines, systems, computer/phone and department specific procedures to maintain the highest level of data integrity to our customers
Special Investigator 1998 - 2004
Office of the Attorney General, South Carolina Medicaid Fraud Control Unit
- Led investigations and managed cases that resulted in the recoupment of over $3,000,000 in Medicaid fraud
- Managed a project team responsible for all aspects of investigations, preparation of detailed reports, and analysis to document and support conclusions
- Made recommendations to and assisted with trial preparation for the South Carolina Attorney General and Medicaid Fraud Enforcement Agencies
Territory Sales Manager 1993-1997
Ice Cream Products, Inc.
- Consistently exceeded sales quotas and grew territory
- Managed all aspects of South Carolina retail account sales and customer service including marketing and merchandising to customers including Wal*Mart, Winn Dixie, Publix, Harris Teeter, and Bi-Lo
- Sold our portfolio of premium frozen food products including Haagen Dazs, FrozFruit, Nestle, and Edy’s Ice Cream.
Medical Device Sales Representative 1992-1993
Intervascular Datascope Corporation
- Achieved territory sales quota in Southeast Region (SC, NC, VA, WV) in the vascular surgery market
- Trained in vascular anatomy and surgical techniques for the use of vascular prosthesis and balloon catheters
- Sold devices, trained physicians, and in-serviced medical staff on all aspects of device selection, preparation, and surgical use
Education
University of Wisconsin
3
Bachelor of Science in Criminal Justice, Bachelor of Science in Political Science Achievements
Named lead investigator on Michigan FBI and Office of the Investigator General Healthcare Task Force Graduated from The South Carolina Police Academy
State Constable – commissioned through State Law Enforcement Division (SLED) Certified Fraud Examiner (CFE)
References (More Available Upon Request)
Mr. Bill Stevens
Medico-legal Investigator
Deputy Coroner
Richland County Coroner’s Office
********@*****.**
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