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Customer Service Manager

Location:
Las Vegas, NV
Salary:
75,000.00
Posted:
January 14, 2019

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Resume:

ARMANDO ONTIVEROS

***** *********

Horizon City, TX 79928

ac77d2@r.postjobfree.com

Mobile: 915-***-****

Career Objective

A results-oriented manager seeking to work with a progressive company to contribute to the profitability, growth and other financial goals of the company by leading a team effort with demonstrated organization, customer service, communication, and project management skills proven with over 15 years of successful employment.

Profile

Motivated, successful Business Operations Specialist with a successful track record of varied functional experience in manufacturing, logistics, and warehousing. Innate talent in quickly mastering assignments. Effective communicator, bilingual/bicultural, with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting stringent OSHA, HAZMAT, insurance regulations and strict adherence to contracts.

Flexible and versatile, honest, dependable, confidential, task and goal-oriented, works well under pressure. Competent with a demonstrated ability to easily transcend cultural differences and personalities. Thrives in deadline-driven, fast-paced environments. Excellent team-building skills.

Skills Summary

Report Compilation and Preparation

Front Office Management

Project Management

Technical Skills

Computer Literacy

Customer Service

Scheduling

Logistics

Warehousing

Strong Leadership Skills

People Oriented

DOT/IFTA Regulations

Professional Experience

Bosch (El Paso Facility) 09/2015 – present

Facility Manager

Daily coordinate leadership of more than 50 employees. Cost improvement and further development of lean logistics within the warehouses. Receiving and shipping process.

oMAE responsibility for warehouse equipment

oWarehousing of electronic and mechanical components and finished goods

oImplementation of Lean Logistic and BPS methods (S-M-D) and tools

oCustoms C-TPAT, regulations, dangerous goods

oPlanning (Leveling, Push system, Pull system) SAP

Ryder Logistics (El Paso Facility) 01/2011 – 08/2015

Facility Logistics Manager

Daily coordinate inbound and outbound freight for all Lear Mexico

oCommunicate on a daily basis with US and Mexico carriers to assure prompt delivery

oConduct daily/weekly plant conference calls with all Mexico plants

oReview/update Ryder portion of KPI on weekly basis

oDaily coordinate with El Paso distribution to assure freight is loaded on schedule

ARMANDO ONTIVEROS

Professional Experience, continued 2

STAPLES (Tucson, AZ) 04/2010 – 12/2010

Facility Operations Supervisor

Manage daily warehousing and distribution operations:

odispatch daily routes and minimum requirements per driver

oresponsible for all facility budgetary operations P & L - daily, weekly and monthly

odaily management of personnel: schedules of drivers, train new employees, evaluations

oprepare weekly financial reports and report to district manager

obuilding and equipment maintenance

ocoordinate customer returns and prepare manifests

odaily work with PKMSWT4000 system

ooversee all safety procedures and implement guidelines and incentives

oroutine vehicle inspections to insure they are DOT and OSHA compliant

ocoordinate with ground transportation for daily on time delivery

ocommunicate progress/variances/safety issues through conference calls to district and regional management on a daily basis

MULTI-SERVICE CO./JADE LOGISTICS 2000 to 2010

Logistics and Operations Manager

Manage daily warehousing and delivery operations:

odaily delivery routes for both companies

oincoming/outgoing inspection of raw material and finished product

oshipping and receiving insuring full compliance with agency requirements, strict deadlines, and contract adherence

obuilding and equipment maintenance

odaily management of personnel: dispatchers and drivers

oHigh-Quality, innovative, proactive Customer Service to customers and material suppliers

oOversee/upkeep and implement all US DOT and IFTA regulations

Accomplishments:

oReduced maintenance costs of delivery trucks, bobtails, and forklifts by 50%

oImplemented Quality Assurance Programs of raw material and finished goods inclusive of conflict resolution, corrective and preventive action programs that led to increased Customer Compliance to 99%

oResponsible for bottom-line profits, strict budgeting control, contract administration resulting in minimal overhead

oResponsible for monthly inventories with increase in accuracy to 99%

oBuilt a clientele supported by 60% referral business

oDeveloped and implemented strategic marketing plan for increased profitable growth

Responsible for managing Weekly Management Information System Reporting and its integrity to Customers corporate headquarters

Responsible for all agency/governmental reporting and compliance

Rapidly mastered varied computer programs: Quickbooks, MS Word, Excel, PowerPoint, Office, Outlook, and others

Strong involvement in Sales and Marketing

ARMANDO ONTIVEROS

continued 3

UPS WORLDWIDE LOGISTICS 1997 to 2000

Operations Specialist (Maquila Support Division)

PROMOTION: Promoted and directly employed by UPSWWL.

Compilation of Performance Reports and graphs presented weekly and on a monthly basis to UPS Management Staff and Customers

Responsible for Customer Satisfaction, providing high quality, cost-effective logistics while concurrently achieving corporate goals and objectives, maintaining corporate values

Supervise and manage daily activities of employees, performance, staff development and training

Responsible for accuracy and integrity of weekly payroll for the employees under his direct supervision

Responsible for all warehouse transactions, shipping and receiving, all movements

Manage and improve the long-term relationship of UPS largest Customer account

Education and Awards

JEFFERSON HIGH SCHOOL, El Paso, TX, graduated, High School Diploma

Awarded All City Baseball Honors

Awarded Scholarship to Ranger Junior College:

RANGER JUNIOR COLLEGE, Ranger Texas Baseball Player

TROY UNIVERSITY - pursuing a BS in Business Management

ISO 9002 Certification

HAZMAT Certification



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