Physician Assistant Customer Service

Theresa Grantham Shelton, PA-C

*** ********* **. ******, ** 78737 512-***-**** ***********@*****.***

Healthcare Professional

Experienced individual with a history of consistent achievement providing the highest level of evidence based, compassionate care to diverse populations. Specialization in wound care management, clinical management, primary care, and serving as a physician assistant. Adaptable and flexible to constantly shifting environments requiring creative problem solving and management of conflicting priorities. Dedicated to continually building knowledge to keep pace with healthcare regulations. Credentials include a Bachelor of Science in Physician Assistant, and current CME licensing requirements.

KEY STRENGTHS

Physician Assistant

Clinic Operations

Employee Leadership

Medication Administration

Relationship Development

Patient/Family Education

Electronic Medical Records

Wound Care Management

Medical Equipment & Devices

PROFESSIONAL EXPERIENCE

Fetch MD, Austin, TX July 2018 - Present

Mobile Urgent Care services : vaccine administration, rapid testing, diagnosis and treatment of urgent needs in patient’s home.

Skilled Wound Care, Austin, TX Oct 2017 – Present

Wound Care Specialist, Weight and Skin Management

Utilize multidisciplinary approach to evaluate and treat patients suffering from wound healing failure.

Expert knowledge of traditional approaches for pressure, diabetic, vascular, trauma, burn, and surgical wounds.

Perform multilevel debridements, and perform bone, muscle, subcutaneous tissue, and skin biopsies.

Jon Ric Medspa, Cedar Hills, TX Oct 2017 – Mar 2018

Physician Assistant, Clinical Management then one day monthly in 2018 (BioTe)

Oversaw daily office administration, including finances, customer service, sales, and training employees.

Delivered aesthetic medspa and cosmetic dermatology services to patients, ensuring a positive experience.

Administered laser, botox, collagen fillers and other skin treatments for dermatological patients.

Managed/currently managing hormone replacement for men and women using methodologies gained through BioTe certification.

Texan Allergy, Austin, TX Jul 2012 – Oct 2017

Physician Assistant

Frequently top provider for seeing most patients and initiating highest number of treatments each quarter.

Played a significant role in expanding the practice from $0 revenue to more than $10 million.

Minute Clinic, Austin, TX Oct 2009 – Jul 2017

Physician Assistant

Awarded #1 2011 Patient Performance Award, and #1 2011 Highest Number of Patients Seen.

Austin Neurosurgical Institute, Austin, TX Jan 2009 – Oct 2009

Physician Assistant, Clinic and Hospital

Delivered pre and postoperative care to patients, and conducted daily rounds within the hospital.

Performed regular clinic hours, evaluating new patients and monitoring their progress.

Worked as first assist in surgery (Minimally invasive spine surgery, brain, carpal tunnel, etc)

Mentored new PA

Westlake Family, Internal Medicine Practice, Austin, TX Nov 2007 – Dec 2008

Physician Assistant

Treated a wide variety of diagnoses for a large patient population, including cardiovascular disease,

diabetes, mental illness, dermatology, pediatrics, gynecology, urgent care, and other sub-specialties.

Pfizer Pharmaceuticals, Inc., Austin, TX Nov 1999 – Mar 2007

Pharmaceutical Sales

Developed strong knowledge of business structure and practices through work with a large corporate company.

EDUCATION & CREDENTIALS

BioTe Certification, November 2017

National Institute of Laser and Aesthetics, Dallas, TX September 2017

Lasers, Botox, Fillers, Microneedling, PRP, Vaginal Rejuvenation

Bachelor of Science in Physician Assistant, Cum Laude

Medical College of Georgia, Augusta, GA

Current on all CME Licensing Requirements, State and National

Primary Care and Certificate of Excellence in Surgery

National Commission on Certification of Physician Assistant Examination

State of Texas Licensure, Renewed Annually

Certification of NCCPA, 2001, 2008, 2014

AFFILIATIONS

Texas Association of Physician Assistants, Member, 1996- present

NCCPA (National Commission on Certification of Physician Assistants) 1995-present

American Association of Physician Assistants, Member 1995- present

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