Customer Service Representative
Resume:
Lisa Wood-Pforr
Fairfield IA, 52556
*********@*****.***
Summary of Qualifications:
•Consulted over 30 facilities for their state license and accreditation with Joint Commission.
•15 years hospital secretarial and front office experience.
•Proficient with MS Office.
•Experience maintaining strict confidentiality.
•Professional etiquette.
Professional Background:
Seacrest Resources Consulting Services, Greenacres, Florida, 9/2015 to 6/2018, Quality Assurance Specialist:
•Consultant for more than 30 substance treatment centers for successful Joint Commission licensing.
•Educated clients and their staff about Joint Commission standards in Substance Abuse Treatment and Behavioral Health facilities.
•Audited clinical records to ensure they met State and Joint Commission standards.
•Prepared reports for census, incident reports, environmental safety and client survey outcomes.
•Coordinated and communicated with co-workers to meet critical deadlines.
First Resources Corporation, Ottumwa IA-3/2014-3/2016, Certified Alcohol and Drug Counselor.
•Facilitated group and individual counseling using a milieu of therapy concepts.
•Performed administrative duties.
•Attended collaboration meetings.
•Coordinated clients' treatment with affiliated outside substance abuse and mental health providers.
•Established positive relationships with local medical community and attended local medical society functions.
SIEDA, Ottumwa, IA- 3/2012 – 3/2014, Alcohol and Drug Counselor.
•Facilitated group and individual counseling using a milieu of therapy concepts.
•Performed administrative duties.
•Attended collaboration meetings.
•Coordinated clients' treatment with affiliated outside substance abuse and mental health providers.
•Established positive relationships with local medical community and attended local medical society functions.
Maharishi University of Management, Fairfield, IA-6/2009-8/2012, Manager of Press Marketing.
•Provided excellent customer services.
•Maintained data base and inventory system.
•Processed orders and payments through the software interface.
•Processed invoices, prepared and delivered bank deposits and purchased supplies as needed.
•Managed and executed national, international and mass mailings.
Education: Grand Canyon University, Phoenix, AZ, Bachelor of Science in Counseling. University of Nebraska at Omaha 2 years, studied education K-12.
Certification: Certified Drug and Alcohol Counselor, 2014-2019
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