Customer Service Representative

Carla Amsdell

**** **** *** ******

Ashtabula, OH

Email: *****.*******@*****.***

Phone: 440-***-****

CAREER HIGHLIGHTS AND ACHIEVEMENTS:

Managed transitional accounts for acquired businesses; Domestic Lead Customer Service Representative for Lockhart Acquisition; Lead Customer Service Representative for transition of industrial oil gel treatment business: customer service management of gel specialty product line for Honeywell and Donaldson; received $1,000 bonus from account manager for excellence in handling transition. (Lubrizol)

Account Manager transferred entire portfolio of 25 accounts to me to manage due to excellence in customer service; wrote new training manual for acceptance of credit cards for payment of customer orders; received bonuses for solving production problems in the Acid Plant department preventing 4 – 6 hours of down time for department. (Lubrizol)

Trained with production engineers to learn background logic for the control systems and was given authority to block or change system control points within the computer due to instrumentation failures within the Reaction Purification and Oxidization Department, preventing unnecessary shutdowns. (Millennium)

WORK EXPERIENCE:

Lakeside Pizza (DBA Dominos)

Assistant Manager/Delivery Expert Ashtabula, OH 2016 - present Managed shift operations. Made product. Resolved customer issues. Functioned as a delivery driver.

Kelly Services - Metal Sales Jefferson, OH 2015 -2016 ESTIMATOR

Provided customers with estimate of material requirements and cost of metal sheeting and components to side and/or roof submitted structure or material lists. Worked with customers and account managers to ensure product samples and literature were sent in a timely manner. Assisted with bi-annual inventories.

Carla Amsdell

1702 West 7th Street

Ashtabula, OH

Email: *****.*******@*****.***

Phone: 440-***-****

WEK Jefferson, OH 2014 - 2015

Production associate

Operated plastics blow molding presses, removing and processing parts as required per the SOP. Checked components for quality and packaged for use by assembly or shipment to customers.

Lubrizol Corporation Painesville, OH 1998 – 2013

Supply Chain-Planning and Inventory Control Scheduler 2009 - 2013 Scheduled multiple production units; managed required inventory levels while balancing unit demands against customer orders; worked with raw material vendors to purchase needed items for production; provided backup for shipping and receiving; functioned as records retention coordinator for supply chain department. Customer Service Representative 2004 – 2009

Handled multiple customer accounts; took and entered customer orders; assisted customers with shipment issues, incorrect products; found resolutions to inventory strategies (if customer needed specific products by certain date and materials are not in stock at customer normal shipping location worked with customer to find alternate location that had stock or another package type such as pail versus drum

Hazardous Waste Incinerator Operator 1998 – 2004

Held Stationary Steam Engineer License – 3rd class (1998 – 2006); operated hazardous waste disposal unit; took readings; made adjustments to maintain operational parameters; trouble shot system; operated wastewater system; conducted lab tests to verify proper operation; took readings, made needed adjustments to maintain operation parameters Millennium Inorganic Chemicals Ashtabula, OH 1991 – 1998 Control Operator/Vacation Relief

Took readings and made necessary adjustments to maintain production parameters; operated all job functions within Reaction Purification and Oxidation department; assisted with training. EDUCATION:Ashtabula Harbor High School, Diploma, 1986 Carla Amsdell

1702 West 7th Street

Ashtabula, OH

Email: *****.*******@*****.***

Phone: 440-***-****

TO:Human Resources

DATE:April 19, 2018

RE:Employment Opportunities

It has come to my attention that your company is seeking an individual to fill a customer service representative position. I was excited to learn about this opportunity. Please accept this resume and letter as my expressed interest in obtaining work at your facility. I know the skills and qualifications gained while at Millennium and Lubrizol will be valuable assets as your organization moves into the future.

The experiences that I have to offer are:

● With the necessary training and resources, I have proven ability to produce a high volume of quality work with minimal supervision

● Over 9 years experience in supply chain/customer service

● Over 13 years of experience in chemical manufacturing, working in varied capacities

● Experienced in the usage of SAP (production and inventory control software)

● Flexible, self-starter, team and detail oriented worker

● Proven customer service expertise

I would welcome the opportunity to speak with you to explore prospects that may be available based upon my varied skills and experiences. Again, I would like to reiterate my interest and excitement about potential opportunities. Thank you for your time and consideration. I look forward to speaking with you soon.

Sincerely,

Carla Amsdell