Customer Service Manager

Zach Goode

**** *** ****** ** ****** Hill NC ****7 828-***-****

******@**********-**.***

Education

University of North Carolina Pembroke Pembroke NC

Area of study/ Economics

San Diego Golf Academy Myrtle Beach SC

Area of study/ Golf Complex Management

Work Experience

Chapel Hill CC- Chapel Hill, NC- Shop Manager/Apprentice- Head Golf Professional Joseph Alden- 2017 to Present

Chapel Hill Country Club is a private club originally designed by Gene Hamm which features 18 holes of golf. The Club does 23,000 rounds annually with 540 golfing members approximately. Host the annual Subway Pro -AM, while also being host to the Carolinas Golf Association along with Carolina Juniors and Carolinas Major Events, The Larry Fedora Tournament and other local charity events.

Golf Shop

Manage golf shop and all displays and merchandise using props and staging techniques

As of 2018 40K ahead of merchandise sales

Provide exceptional customer service and support in a professional manner while exceeding at member relations

Assist with running and organizing golf outings and events

Run Men’s League weekly with 50 players- season long competition

Build and grow relationships with membership and staff

Assist in training of outside operations

Work with Callaway Branding as staff member

Teaching

Assist with Ladies Golf Academy of 80 participants with a wait list

Assist with 100 participants for Junior Golf Academy

Give private instruction to juniors, ladies and gentlemen

Increased student capacity of 5 to 40 in five- month time frame

Preserve at Jordan Lake Golf Club, Chapel Hill, NC- Shop Manager- Head Golf Professional Mike Myers 2011 to 2013

The Preserve is a semi-private golf facility designed by Davis Love III featuring 18 holes of championship golf. The club does 25,000 rounds annually with 315 golf members. The host of Carolinas Golf Association and US Kids Golf

Golf Shop

Manage golf shop

Manage all traffic incoming and outgoing for facility rounds

Manage merchandise and inventory monthly

Increased sales 15k annually

Provide exceptional customer service in a professional and manner with a positive attitude

Take positive and negative feedback from members and public with enthusiasm

Assist with instruction for the US Kids program

Build relationships with members and the public

Help facilitate golf outings and events

Achievements/Volunteer Work

Teach 2nd grade Sunday School weekly at New Hope Church-newhopechurch.org

Help with community projects stemming from New Hope Church

Volunteered for Special Olympics from 2000 to 200-sonc.net

Passing PAT 36- hole score of 146

Team Member of UNCP golf team

Starting entry level of PGA bookwork

3rd place in high school individual golf state championship

Aquiring Insurance License

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