Customer Service Representative
Resume:
Corinthius Sanks
Georgia, Cusotmer Service
Columbus, GA
************@*****.***
With several years of experience, I am highly proficient in any relative skill sets that this position requires. As a candidate, I bring forth a solution driven approach to collaborative professional goals, projects and tasks.
Authorized to work in the US for any employer
Work Experience
Merchandiser
Big Orange Productions Inc - Columbus, GA
January 2015 to Present
Store resets
Product assembly according to planogram
Merchandising
Price changes
Inventory
Packing
Unpacking
Customer Service Representative
Chick-fil-A - Columbus, GA
September 2017 to August 2018
Courteously and professionally ensure guest satisfaction by creating a quality experience.
● Maintaining customer relations by showing a genuine willingness to accommodate. Sales Associate
hhgregg - Columbus, GA
July 2015 to July 2017
Work effectively with customers-able to identify needs, tactfully answer questions, sell products and services, and solve problems
● Proficient in preparing for sales by knowing product, competition, inventory and understanding the customer's needs
● Maintained relationships with customers by showing genuine care and concern for their individual needs, going above and beyond to make sure needs were met, and following up with them after sales were completed to make sure the customer(s) were satisfied.
● Participated in merchandising by organizing product per planogram and displaying latest products when received with accurate pricing and signage.
Customer Service Representative II
Total Systems (TSYS) - Columbus, GA
October 2015 to June 2017
Confidently, courteously and professionally assisted inbound callers with account information upon satisfactory verification of security information.
● Assist inbound callers with disputing transactions per bank/Visa policy.
● Directly contact merchants on behalf of cardholders to dispute transactions
● Detect and prevent fraudulent access to accounts
● Stayed versed on Point of Sale entry modes to assist with determining immediately the likelihood of fraudulent activity.
● Utilized company approved resources as a tool to ensure that our consumers were relayed accurate information.
● Provided quality and timely solutions to consumer concerns
● Found ways to implement the company's vision with each interaction
● Created customer loyalty
North America (Remote) Customer Service Representative II Enterprise Holdings
September 2013 to July 2015
Adhere to Virtual/Remote training schedule and demonstrated the ability to perform in an unsupervised Call Center/Customer Service environment
● Demonstrate the ability to utilize company approved resources to find solutions
● Assist inbound callers by identifying the issue/reason for the call and tactfully providing a solution
● Remotely assisted with reservations, modifications, billing inquiries and general information
● Professionally explain terms of rental agreement avoiding the use of jargon and slang terminology
● Promote sales for additional services
Customer Service Representative II
Blue Cross Blue Shield of Georgia - Columbus, GA
September 2013 to July 2015
Demonstrated the ability to professionally assist policy holders with policy information upon successful completion of verification per HIPAA guidelines
● Demonstrated the ability to use company approved resources to find solutions
● Demonstrated the ability to diffuse caller abrasion
● Knowledge of customer retention responsibilities
● Assisted co-worker with escalated calls
● Provide meaningful and relevant insight
● Effectively explain medical claim information
● Effectively communicate with providers
Education
Kendrick High School - Columbus, GA
May 2006
Skills
Customer Service Experience (10+ years), Call Center (5 years), Remote (Customer Support Agent) (3 years), Merchandising (5 years)
Assessments
Indeed Assessments are tests that job seekers can use to demonstrate their knowledge and abilities. Organizational Skills Highly Proficient
Dec 2018
View my full results at: https://share.indeedassessments.com/share_assignment/rf3dsz8ohnpontgq Data Entry Skills Highly Proficient
Dec 2018
View my full results at: https://share.indeedassessments.com/share_assignment/f5a5dvg9rykjjaba Customer Focus & Orientation Skills Highly Proficient Dec 2018
View my full results at: https://share.indeedassessments.com/share_assignment/env36kicvmwhurjo Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
Patient
Effective Listening
Problem Identification
Solution Driven
Tactful
Adapts well to change
Proven ability to excel with minimum supervision
Contact this candidate