Jenna Everett

** ******* **. ***.*

Worcester, MA 01605

508-***-****

ac76zl@r.postjobfree.com

Objective: Seeking a fulltime position within customer service field.

Qualifications:

Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.

Knowledge of human developmental stages.

Processes active listening skills.

Able to express excellent verbal and written communication skills.

Detailed note taking ability.

Exception telephone skills.

Education:

Certificate in Human Services

Quinsigamond Community College, Worcester, MA May 2018

Dean’s List Fall 2017

Associates Degree in Human Services

Quinsigamond Community College, Worcester, MA May 2019

Dean’s List Fall 2017

Experience:

Quality Inspector- Buck Brothers; Millbury, MA Oct 2018-Nov.2018 (Temp.)

In charge of inspecting the chisel blades for any damage before completing the final assembly stage.

Assembler- Unified2, Worcester, MA May2018-Oct.2018

Assemble packing material for customers in a timely and fast-paced manner.

Read blueprints for production.

Able to operate machinery such as pallet jack, glue rollers, glue guns, welders and heat welders on an everyday basis.

Customer Service Rep.- Integral Resources, Worcester, MA March2018-July2018

Outbound calls to clients involved in either/or political party.

Work alongside fundraising organizations and connect with past donors to finalize donations.

Collect clients account information via telephone communication or mail and make notation to their donor account on computer file.

Video Repair Representative- Spectrum, Worcester, MA Sept. 2015-Jan. 2017

Assist customers with solving any issues they are having with their cable television service by telephone.

Make detailed notation to customers’ accounts describing conversation from start to finish.

Communicate excellent verbal skills to diverse customers.

Shift Superviser- Dunkin Donuts, Great Barrington, MA Apr.2006- Jan. 2013

Expressed exceptional customer service skills.

Fill customers orders in a timely manner, while multi-tasking.

Supervise fellow employees.

Food preparation and cooking breakfast and brunch specific food items in a timely manner.

Exceptional skills in the handling of money and cashier experience.

Waitress/Kitchen Staff-Neighborhood Diner; Great Barrington, MA April. 2006-2009

Greet customers in a up-beat manner upon them entering restaurant.

Help prepare food and assist kitchen staff fulfill orders.

Present customers with menus and collect their orders to be delivered to kitchen.

Serve customers their orders.

Maintain and upkeep the cleanliness of dining area.

Cash customers out upon their exit of restaurant.

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