Customer Service Air Force

Eric S. Snell

Humble, TX ***** 713-***-****

************@***.*** www.linked.com/in/eric.snell https://www.linkedin.com/in/eric-snell-290bbb77

Facilities Specialist

Negotiation Financial Reconciliation Inventory Management

Honorably discharged 16 year U.S. Air Force Veteran with experience as an Administrative Specialist and 11 years in Facilities services. Highly motivated self-starter, willing to step in at moment’s notice to assist others. Use diverse administrative experience to multi-task, getting job done in timely manner. Adapt to any situation and exercise discretion in handling sensitive information.

Professional Experience

FREEPORT MCMORAN, Houston, TX 2007 to Present

(Formerly FMOG / MMR)

Facilities Specialist

Serve as team leader for facility department. Prepare daily outgoing mail for commercial carriers and manage all incoming and outgoing mail. Meet with president and VP, addressing issues and coordinating facility requirements as needed.

Obtained fair pricing and quality products / materials for facility by meeting and negotiating deals with vendors.

Guaranteed accurate financials through reconciliation of monthly credit card charges for department.

Employed diligence in ordering and maintaining supplies, instituting cost-cutting measures wherever possible.

Coordinated restock and supplying of necessary items for facility kitchens.

BLACK BOX NETWORK SERVICES, Houston, TX 2000 to 2007

(Formerly Williams Communications / NextiraOne)

Technical Support Representative 2005 to 2007

Partnered with internal customers (technicians, customer service specialists, project managers, and sales representatives) to ensure customer satisfaction objectives were achieved.

Processed calls from field technicians for modem cases into Remedy software, maintaining accurate records and fulfilling requests promptly.

Supported sales efforts by performing site surveys and configuration backup requests submitted by sales team for customer billing purposes.

Maintained inventory by remotely dialing into customer sites to obtain telephone equipment count, such as number of phones, trunks, voice mail boxes, and other features.

Report Analyst 2003 to 2005

Analyzed daily reports from workforce management system.

Reviewed data for daily, weekly, and monthly report from Symposium, guaranteeing data integrity.

Provided key information through preparation of daily reports for field engineers.

Technical Service Associate 2001 to 2003

Managed daily call recordings on Verint’s Ultra 9.1 recording systems for 3 floors.

Balanced workload efficiently by controlling call flow to agents in call center.

Troubleshot computer software, hardware, telephones, printers, and fax machines, resolving issues through repair or replacement.

Reviewed agents daily work schedule in Totalview, adjusting as needed per business requirements.

BLACK BOX NETWORK SERVICES

Customer Service Representative II 2000 to 2001

Served as project leader for national accounts, including Motorola and Bank of America.

Participated in daily client conference calls, ensuring all key players were informed and projects were on track.

Supported objectives by performing monitoring duties on 6 customer service agents.

Received service requests by phone and fax, processing via software application and delegating where appropriate.

Additional Professional Experience

CIRCUIT CITY STORES, INC., Houston, TX

Customer Service Manager

UNITED STATES AIR FORCE, Various

Chief, Personnel Performance Management

Supervisor, Test Administration Section

Non-Commissioned Officer In-Charge, Postal Administration

Non-Commissioned Officer In-Charge, Tactical Administration

Supervisor, Alert Control Squadron

Non-Commissioned Officer In-Charge, Civil Engineering / Transportation Administration

Assistant Non-Commissioned Officer In-Charge, Squadron Administration

Software / Technical Knowledge

Windows 10 MS Office Suite 2013 Data Entry Typing (45 wpm)

Education

Associate of Arts, Business Administration, American InterContinental University (Online)

Coursework: Administrative Management, Community College of the Air Force, Hickam AFB, HI

Volunteer

Prepare monthly financial statements in Excel, First Fruits Christian Center Church

Facilities Coordinator, First Fruits Christian Center Church

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