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Springfield, MO
January 31, 2019

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Hongtao(Hank) Xu

**** * ******* ******, ***********, MO 65802 417-***-****

Technical & Related Certifications

Cisco routers and switches/F5 and Radware load balancers/Juniper and Fortinet firewalls/Imperva WAF/Nsfocus SAS&IPS CCIE Routing & Switching/ITIL Foundation v3/CISSP Certificates Education

Master of Business Administration December, 2018

Missouri State University Springfield, MO GPA 3.91/4.0 Bachelor of Engineering Degree in Computer Science July, 2005 Henan University of Technology Zhengzhou, China

Work Experience

Network/Security Engineer Dubon Insurance; Beijing, China 11.2014 – 12.2017

Responsible for optimization and security of the company’s nationwide IT network operation, selecting and purchasing network equipment, and negotiating with suppliers.

Provided remote and onsite network troubleshooting for internal employees nationwide, and improved customer satisfaction of the network.

Trained IT personnel in branch offices, and improved the local IT service level.

Implemented firewall upgrading project nationwide, improved safety and reliability of VPN connection among data center and branch offices, and improved network utilization efficiency by increasing flexibility of local network access control.

Implemented a web application firewall, and improved the safety and reliability of company’s business websites.

Implemented a security audit system, and improved the access control and audit of IT resource utilization. Senior Network Engineer Parkview Green; Beijing, China 07.2013 - 10.2014

Primary engineer responsible for maintenance and optimization of the company’s network operation, including data center, office, shopping center, and hotel.

Provided onsite service and troubleshooting for internal customers. Provided network support for IPTV and CCTV systems construction and operation, and ensured network accessibility.

Implemented wireless network design, construction, operation, and optimization in company’s shopping center and hotel, improved customer satisfaction.

Implemented load balancing device to guarantee network traffic balance, and optimized network accessibility. Network Engineer China Development Bank; Beijing, China 10.2011 - 06.2013

Responsible for network operation, maintenance, and optimization of CDB’s data center and office.

Made routine network changes according to the needs of business units in accordance with procedures.

Handled daily network failure events and resolved end users' problems in a timely and effective manner. IT Support Engineer Harris Corporation; Beijing, China 02.2009 - 09.2011

As the only IT person for Harris in Mainland China, provided onsite or remote IT support for branch offices in Beijing, Shanghai, and Guangzhou.

Maintained local server and network collaborating with global level-2 teams.

Purchased and managed IT assets locally, reducing costs. Helpdesk Technician Sony Ericsson; Beijing, China 07.2005 - 01.2009

Provided first line support for all IT services, handled errors occurring in the client and local network environment, worked with level-2 teams to resolve problems effectively.

Ensured employees compliance with global IT policy.

Responsible for supporting and troubleshooting for high-level managers due to reputation for excellent performance.

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