Jose C. DeLosSantos

978-***-**** • E-mail ac76sy@r.postjobfree.com

* ********* ******, ******** ** 01841

Education

Northern Excess Community College

Lawrence High School

Lawrence, Massachusetts

Certifications

Certified Healthcare Interpreter

Spanish/English

Certification Commission for healthcare interpreters (CCHI)

Certified EMT-B Emergency Medical Technician

Northern Excess Community College, Lawrence, Massachusetts

Certified: August, 2011-2018

Certified CPR Administrator

Northern Excess Community College, Lawrence, Massachusetts

Certified: February, 2011-December 2017

Work experience

March 2012 Medical Interpreter

Current

Responsibilities:

6+ years experience as a medical interpreter,

Well versed in providing precise, accurate interpreting services for patients, families, and visitors in a warm and gracious manner

Hands on experience in delivering clear renditions of medical information

In-depth knowledge of medical terminology

Bilingual (English and Spanish)

Provide cultural information to healthcare providers to ensure appropriate provision of health services.

August 2015 Greater Lawrence Family Health Center Lawrence, MA

Current Medical Case Manager

Responsibilities:

Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered

Handle case assignments, draft service plans, review case progress and determine case closure

Help clients achieve wellness and autonomy

Facilitate multiple care aspects (case coordination, information sharing, etc)

Help patients make informed decisions by acting as their advocate regarding their clinical status and treatment options

Develop effective working relations and cooperate with medical team throughout the entire case management process

Arrange abeyances with social services, health and governmental agencies

Take the extra mile and interact with patients to keep track of their progress and to ensure satisfaction

Record cases information, complete accurately all necessary forms and produce statistical reports

Promote quality and cost-effective interventions and outcomes

Assess and address motivational goals

June 2014 Lawrence General Hospital Lawrence, MA

To August 2015 Emergency Medical Technician

Activities: Duties include but are not limited to:

opening and maintaining an airway;

ventilating patients;

administering cardiopulmonary resuscitation, including use of automated external defibrillators;

providing prehospital emergency medical care of simple and multiple system trauma such as:

- controlling hemorrhage,

- treatment of shock (hypoperfusion),

- bandaging wounds,

- immobilization of painful, swollen, or deformed extremities,

- immobilization of painful, swollen, or deformed neck or spine;

• providing emergency medical care to:

- assist in emergency childbirth,

- manage general medical complaints of altered mental status, respiratory, cardiac, diabetic,

allergic reaction, seizures, poisoning behavioral emergencies, environmental emergencies, and

psychological crises. Additional care is provided based upon assessment of the patient and obtaining

historical information.

• searching for medical identification emblems as a guide to appropriate emergency medical care.

• assisting patients with prescribed medications, including sublingual nitroglycerin, epinephrine autoinjectors

and hand-held aerosol inhalers.

• administration of oxygen, oral glucose and activated charcoal.

• reassuring patients and bystanders by working in a confident, efficient manner.

• avoiding mishandling and undue haste while working expeditiously to accomplish the task.

March 2012 to Trinity E.MS.

May 2014 Emergency Medical Technician Lowell, Massachusetts

Activities: Duties include but are not limited to:

opening and maintaining an airway;

ventilating patients;

administering cardiopulmonary resuscitation, including use of automated external defibrillators;

providing prehospital emergency medical care of simple and multiple system trauma such as:

- controlling hemorrhage,

- treatment of shock (hypoperfusion),

- bandaging wounds,

- immobilization of painful, swollen, or deformed extremities,

- immobilization of painful, swollen, or deformed neck or spine;

• providing emergency medical care to:

- assist in emergency childbirth,

- manage general medical complaints of altered mental status, respiratory, cardiac, diabetic,

allergic reaction, seizures, poisoning behavioral emergencies, environmental emergencies, and

psychological crises. Additional care is provided based upon assessment of the patient and obtaining

historical information.

• searching for medical identification emblems as a guide to appropriate emergency medical care.

• assisting patients with prescribed medications, including sublingual nitroglycerin, epinephrine autoinjectors

and hand-held aerosol inhalers.

• administration of oxygen, oral glucose and activated charcoal.

• reassuring patients and bystanders by working in a confident, efficient manner.

• avoiding mishandling and undue haste while working expeditiously to accomplish the task.

November 2010

March 2012

Staples Salem, New Hampshire

Sales Associate

Activities:

Provide customer assistance.

Responsibilities include cashier, furniture maintenance, merchandise, and close client contact.

June 2010

November 2010 ACS Call center Dominican Rep.

Customer Care Representative

Activities:

Assist customers with issue with their equipment.

Customer service for bilingual customers

July 2008

to May 2010

Teleperformance Call center Chihuahua, Chih. Mexico

Trainer

Activities:

Designing a class format and structure for a newly hired group to work in customer service

Training new candidates hired to service customers over the phone

Reporting status and candidate behavior to future managers

Involved in frequent client updates and ongoing refreshers with customer service representatives

December 2007

to July 2008

Teleperformance Chihuahua, Chih. Mexico

Supervisor

Activities:

Responsible for motivation of team covering up to 25 people.

Followed up on team performance by frequent monitoring, coaching and development

August 2007

to December 2007

Teleperformance Chihuahua, Chih. Mexico

Quality Analyst

Activities:

Monitored and provided feedback to the customer service representatives.

Updated daily the Inter-Matrix and the Client Data Base.

Calibrated our methods to qualify by comparing our scores with the Client’s perspective.

Works with the supervisor developing and implementing action plans to improve the agent’s quality performance.

December 2002

to 2007

Staples Salem, New Hampshire

Sales Associate

Activities:

Provide customer assistance.

Responsibilities include cashier, furniture maintenance, merchandise, and close client contact.

Languages

Fluent in English and Spanish, reading and writing 100%.

References

Available Upon Request

Contact this candidate