Elaine T. Doles

***** ****** **.

Detroit, MI ***19

ac76s2@r.postjobfree.com

313-***-****

Objective: To utilize my work experience in a way that will allow me to make a significant contribution in the area of Administrative, Claims processor, Customer Service, Data Entry specialist or Receptionist.

Qualification:

Dedicate to professionalism, highly motivate towards goal achievements. Dependable, innovative, quick learner, highly focus on quality and doing things right the first time. Extensive background experience in the areas of administrative, customer service and data entry.

Professional Experience:

04/2015 to 06/2018 KPM Group Livonia, MI

Claims Processor – Process claims for Whirlpool – Denials, rejects and approvals.

As a Leasing Consultant for one of Continental Managements property, Post rent, answer calls, and assist with walk through. Assist with reassigning the resident as well as background checks for new applicants.

Customer Service for Beaumont Hospital Billing Department in the Farmington Hills Office, Inbound Calls.

Receptionist for Dorsey School and Comcast Spotlight.

Administrative Assist for Talmer Bank & Trust Headquarters. Duties included assigning the Debit Card and ATM Cards to their customer who had either lost their card or the debit card was captive as stolen. This position required me to go into their system to update the mailing address, delete account as well as add new accounts.

09/2017 to 01/2018 Hire Road Agency Commerce Twp. MI

Assigned to the Smile America site in Farmington Hills as a Data Entry Clerk. This position require that information is accurately entered into the data base. The information that is enter will allow the grade school child to see a dentist from the mobile dentistry.

12/2012 to 04/2015 Minacs, Inc. Farmington Hills, MI

Claims Processor / Administrative, Duties included the processing of incentive claims for Mazda Program Headquarter. Claims that came in via email, fax or snail mail was entered in Mazda system then batched for processing. Customer Service duties included answering inbound calls from Mazda dealerships, all while adhering to the metric.

11/2011 to 12/2012 Randstad Staffing Livonia, MI

Customer Service Agent for Archway Marketing, Where I provided professional and accurate customer service for Johnson & Johnson brand of contact lens. This was in a call center environment within the rebate department.

10/2007 to 02/2011 Ryder Logistics, Inc. Alpharetta, GA

Administrative Assisted Responsibilities were to oversee the application process for the Comdata Fuel Card Program for Ryder’s lease and rental customers. This position also required that I extend credit usage for the purchase of fuel and oil for Ryder’s lease customer. All information was recorded in Ryder’s system via data entry.

07/2002 to 07/2006 Crain Communication Inc. Detroit, MI

Customer Service Agent within a call center environment, average over 90 calls on a daily basis, with very detailed not input. Also performed duties as a classified agent, within the classified department. This position required that I arrange and design the ad space for the publication this ad was entering.

Education:

Some College

Cambridge Business School

Osborn High School

Reference: Available upon request

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