Spanish Speaker
Resume:
AARON AQUINO LONGAKIT[*]*
Lot ** Block **, Velmiro Heights Subdivision, Minglanilla, Tunghaan, Cebu, 6046
092*-***-**-** / 349 55 47
*.******.********@*****.***
RELEVANT WORK EXPERIENCE, PHILIPPINES:
MARCH 2014 – JUNE 2018 ATOS Bilingual Technical Analyst
CEBU
Accept incoming calls from Marriott employer and employee. Employee’s varies from associates, franchisee, contractors, consultants and vendors. Resolve software base and hardware base concern. Handle active response with password concern. Password related concern involves Active Directory, LDAP and Mainframe access. Receive inquiries related to request submitted for account creation, drive access permission, application access permission and all other request that needs certain permission. Responsible in joining newly image computer in the Domain network. Responsible to collate current issue that may be related to a possible outage and contact our network team for ticket creation for the said concern. Actively assist new analyst with their transition and possible troubleshooting question related to varying concern per call activity.
Team Point of Contact (POC) task, assigned to overview the teams daily attendance when direct supervisor is not around. Send updates regarding team status and other updates send to the support for possible outage and maintenance.
APRIL 2013 – JANUARY 2014 AUTHOR SOLUTIONS Spanish Sales Representative
CEBU
Make Outbound Sales Calls in Latin-America/ Spain
Responsible in providing the appropriate publishing and/or marketing packages to potential customers
Tracking sales and customers through CRM system (Salesforce) and other business systems
Meeting and exceeding individual targets and Key Performance Indicators (KPIs) set by the management on a monthly basis
LANGUAGES SPOKEN
Mother Tongue: Spanish and Catalán Fluent in English, Written and Spoken
Basic Communication / Working Knowledge in Tagalog, Visaya, Spoken
ADDITIONAL SKILLS AND INTEREST:
Proficient in using MS Word, Excel, PowerPoint Presentation
Advanced Technical Skill in Computer Troubleshooting
Advanced knowledge in MS Windows XP, Vista, Windows 7 and Windows 10
Knowledge in Microsoft Exchange
Network Connectivity and Devices and Printers Installation
Knowledge with windows servers 2008 services (ADSP/Active Directory)
Knowledge with Mobile Device Management (BAS/Airwatch)
Basic Skill in Adobe Photoshop
Experience in Sales and Marketing
Volunteer City of Naga, Cebu Landslide, September 2018
Responded to the scene immediately. Raised a fund, cooperated with non-government associations to help those affected:
https://www.gofundme.com/city-of-naga-cebu-landslide
Volunteer Cebu, Typhoon Yolanda, November 2013
Collected basic needs for the affected
Member of Redcross Spain since 2005
PERSONAL INFORMATION:
Date of Birth: December 12, 1986 Place of Birth: Vilanova i la Geltrú, Spain
Civil Status: Single Age: 32 years old
EDUCATIONAL ATTAINMENT:
SEPTEMBER 2010 - APRIL 2011 CENTRO DE ESTUDIOS AERONÁUTICOS Certificate of Cabin Crew
Barcelona, Spain
SEPTEMBER 2002 – MARCH 2004 HAWLEY HOUSE Computer and Information Technology
Plaistow, London
SEPTEMBER 2000 - MAY 2002 I.E.S JOAQUIM MIR Secondary Obligation
Vilanova i la Geltrú, Spain
SEPTEMBER 1991 – MAY 2000 SANT BONAVENTURA, FRANCISCANS High School
Vilanova i la Geltrú, Spain
CHARACTER REFERENCES:
Hanzel Baldivino Leandro Carrasco
ATOS / Supervisor AUTHOR SOLUTIONS / Supervisor
* in Spain format (First name/ Last name/ Middle name)
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