Customer Service Sales, Processor, Loan Officer Assistant

Ruby N. Ross

***** ***** **** ***** 281-***-****

Shenandoah, TX 77381 ******@*****.***

Summary

Admistrative professional with 10+ years experience in the mortgage industry, new home sales and manufacturing sales. Expertise in loan origination, organization, marketing and customer service. Experience in setting up loans and acquiring underwriting conditions. Experienced in organizing and coordinatiing training seminars nationwide. Proven ability to communicate well with employers and customers. Ability to manage and efficiently execute multiple tasks in a detail oriented fast paced environment.

Microsoft Word Optimal Blue Top Producer

Microfost Excel Access Byte

DU/LP Loansoft Customer Service

AREAS OF ACCOMPLISHMENT

Office Administration

* Support for loan processors including upfront ordering of appraisals, title, VOE’s, etc.

* Provided administrative support to Sr. Loan Officers and Sales Managers.

* Coordinated travel, meetings and conferences.

* Generated correspondence and loan documents.

* Specified and purchased marketing materials.

* Managed order entry and sales reports.

* Maintained customer databases.

Management

* Managed office operations.

* Supervised part time employees.

* Managed scheduling and appointment setting for managers and officers.

Customer Relations

* Greeted potential clients and buyers.

* Placed follow-up calls to potential clients and buyers.

* Generated correspondence.

* Completed the Fred Pryor Seminars entitled “Exceptional Customer Service” and How to Manage Conflict”.

WORK EXPERIENCE

Gateway Mortgage The Woodlands, TX Reg. Jr. Loan Processor 2014 - Present

Caliber Home Loan The Woodlands, TX Loan Officer Assistant 2013 - 2014

Patriot Mortgage The Woodlands, TX Loan Coordinator 2012 - 2013

Genesis Mortgage The Woodlands, TX Loan Coordinator 2008 - 2010

Interlinc Mortgage Shenandoah, TX Loan Officer Assistant 2007 - 2007

Cornerstone Mortgage The Woodlands, TX Loan Officer Assistant 2003 - 2007

EDUCATION

Phi Theta Kappa Honor Society Navarro Jr. College

Business Courses Harris County Community College

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