Sales Inside
Resume:
David J. Santosuosso
Cell: 781-***-****
Email: ******@*****.***
linkedin.com/in/david-santosuosso-0308882
Professional Summary
Highly-skilled inside sales professional with over 20 years’ experience in technology sales. Incorporating established, proven sales tactics and strategies that have led to six-figure closed sales opportunities with enterprise level companies such as Google, British Gas, Calpine, Alberta Health and others. In addition, previous experience in configuring high-tech systems; Sun, HP and Cisco. Regularly exceed sales targets. Strong leader with proven track record managing high performing teams.
Professional Experience
QSR International America, Burlington, MA 2017 – Present
Business Development Rep, Inside Sales
Perform sales cold calls to support business generation activities in Salesforce. Made between 200-400 a week
Accomplishing targeted performance objectives and exceeding sales targets for the past 4 quarters between 5–15%
Overcoming prospect objections by vast knowledge of QSR’s solution offerings and deep insight into competitors competing products/services
Proactively contacting decision makers to introduce and promote QSR and our services. Regularly contacted 10-15 new prospects a week
Increasing company awareness of QSR product offerings using promotional material and sales techniques
Collaborated with marketing on new ideas for generating sales via email campaigns, website to promote NVivo product line
Culbert Healthcare Solutions, Woburn, MA 2016 – 2017
Senior Inside Sales Specialist
Using promotional material and sales techniques to increase customer awareness of Culbert product offering
Responsible for managing the information in CRM and updating the outside sales team on changes
Proactively contacting decision makers to introduce and promote Culbert services and handing off the lead to outside sales
Work with Marketing on new ideas for generating sales via Email campaigns, website to promote service offerings
Perform sales cold calls to support business generation activities in Salesforce. Made between 100-200 a week
Document all activities in Salesforce and provide excellent customer service
Accomplishing targeted performance objectives and other duties that may be assigned
QSR International America, Burlington, MA 2011 – 2016
Business Development Manager
Helping build an Inside sales group of 4 Business Development Reps to support a $6-million-dollar revenue goal and grow the company
Working with new hires on procedures with prepared and generate software quotations in CRM for NVivo products and establishing relationships and satisfying the customers’ demands
Supported the inside sales Rep’s in up selling into existing accounts and following up in a timely and accurate fashion
Proactively contacting decision makers to introduce and promote QSR and our services. Regularly contacted 10-15 new prospects a week
Increasing company awareness of QSR product offerings using promotional material and sales techniques
Collaborated with marketing on new ideas for generating sales via email campaigns, website to promote NVivo product line
NWN Corporation, Waltham, MA 2007 - 2010
Senior Inside Sales Rep
Supported 6 outside sales Executives to assist in closing new business and providing backup support
Lead Inside sales rep of 4 Sales Rep’s to support a group of 6 outside sales reps
Accomplished targeted performance objectives exceeding sales targets for the past 2 years by 5%
Managed the incoming business requests to ensure customers were provided a quote
Assisted the team with preparing and generating hardware/software quotations in NetSuite during over flow
Worked closely establishing relationships i.e. British Gas, Calpine in Houston, TX and satisfying the customer demands.
Overseen the creation of sales orders in NetSuite for orders received from customers
Assisted when needed to entered/ scheduled/tracked customer hardware and software purchase orders
Worked closely with all functions within the company to ensure purchasing needs and time schedules were met
Negotiated prices, discounts on all products configured; resolved any discrepancies with the customers
Recognized as a collaborative leader who maintained excellent relationships with all internal departments to ensure team’s success and collective results
MTM Technologies (Formerly NEXL, Network Systems), Peabody, MA 2006 - 2007
Purchasing Agent
Responsible for preparing hardware/software solutions in Oracle, purchase hardware, and negotiated final pricing often exceeding expectations
Purchased materials at best total cost to meet required delivery and quality requirements
Managed supplier sourcing and evaluation of vendors and maintained excellent relationships
Frequent interaction with vendors to build relationships with new and existing clientele
NEXL, Network Systems, Peabody, MA 2002 - 2006
Inside Sales Manager
Managed an Inside sales group of 6 Sales Rep’s to support a group of 10 outside sales reps
Accomplished targeted performance objectives exceeding sales targets for the past 3 years
Established relationships with prospects and satisfying the customers’ demands
Purchased hardware/software in Oracle, negotiating prices, discounts on all products configured; resolve any discrepancies within the sale and/or customer orders
Harte-Hanks Data Technologies, Billerica, MA 1996 - 2002
Senior Technical Specialist
Planned, prepared and executed customer presentations in a variety of areas including hardware, software and networks
Prepared and define multiple configurations for customers along with advantages and disadvantages of those configurations with costs, expandability, industry trends, and corporate strategic direction in mind
Prepared quotes, purchase orders, invoices, contracts (sales, maintenance) and other procedures associated with sales proposals and ongoing service/support
Awards and Recognition
QSR International America Excellence Awards 2014, First (founding) member of Club Excellence 2013
Harte-Hanks Data Technologies Team Player Award 1998, Super Nova Award for Customer Focus 1999
Xylogics, Inc. Excellence Awards 1995, 1996
Education
Middlesex Community College, Bedford, MA
Associate in Management/Marketing
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