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Customer Service Data Entry

Milwaukee, Wisconsin, United States
January 11, 2019

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Dermot Dolan

**** ***** ***** ******, ***, Milwaukee, Wisconsin, 53202


** ***** *-* *** Visa Holder


Library intern 06/03/2017-07/11/2017

James Joyce Library, University College Dublin, Belfield, Dublin 4

•Completed 6 weeks work experience in the UCD library.

•I became accustomed to all of the different parts of the library through talks and training days.

•Helped with the shelving of returned books.

•Was integrated into the collections team in order to complete a project for them.

•Organized a stock move of all pre-1930s books.

•Received training for the Library Management system.

Stockroom Assistant 06/14/2014- 12/23/2018

Penneys O’Connell Street, Dublin 1

•Supporting the stock manager with a range of stock control and distribution duties.

•Making sure that deliveries are done in an efficient and timely manner

•Ensuring that all stock is in its correct locations and safely stored while maintaining accurate knowledge of the stock and its locations.

•Liaising with all of the department managers about what is coming in and what stock that they need urgently.

Sales Assistant 05/28/2013–09/07/2013

The Campus Bookshop UCD, Belfield, Dublin 4

Worked temporarily in the Campus bookshop.

Delivered excellent customer service in dealing with customers.

Responsible for accepting and checking book deliveries.

Responsible for making orders for customers either in person or through the phone.

Answered any queries that customers would have about book prices or information about when new books would be available.


September 2017- September 2018. In Information and library management. Dublin Business School, 13 Aungier St, Dublin 2.

September 2012–May 2016 BA joint honors in Economics and Information & Library studies University College Dublin, Belfield, Dublin 4.

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