Support Desktop
Resume:
Khien (Ken) Huynh
Email: **********@*****.***
EDUCATION
Mississippi Gulf Coast Community College – Jefferson Davis Campus (Fall 2010 – May 2012)
Associate of Science in Network Security Technology
Associate of Science in IT Specialist
Cisco Network Academy Program Completed
CERTIFICATIONS
CompTia A+
CompTia Security+
MTA
Knowledge and Skills
Window 7, 8, 10 and Mac OS
Smartphone and Tablets (Apple and Androids)
Remote Support – continuum, dameware, bomgar, logme in
Ticket System – Connect Wise
Office 365 OWA and Microsoft Office
Windows Active Directory
Network Printer –Troubleshoot and setup
Break/Fix Repairs
VPN and Remote Desktop configuration and troubleshooting
Company – Entergy / HCL
July 2018 – January 2019
Position – Windows 10 Help desk level 2
• Provide windows 10 help desk support
• Provide hardware and software support
• Data migration
• PC deployment
• Office 365 trouble shooting
Company – NASA / Boeing
March 2017 – April 2018
Position – IT Support Service II
• Data migration from old PC to new PC
• PC refresh and reimaging
• Network printer install and troubling
• Asset management
• Provide hands on training for end users
• Remote and Hands on troubleshooting
• PC deployment and setup
•
Company – Commtech, New Orleans, LA
Sept 2015 – March 2017
Position - Help Desk Technician
• Phone support and Remote support for 1200 users
• Ticket System – 10-15 tickets daily 70% billable hours
• Ticket System – Connect Wise 10-15 tickets daily
• Building desktop, laptops, and tablets
• Microsoft Azure Active Directory
• Cloud sync – maintain users, cloud data and configured desktop agent
• Network Printer –Troubleshoot and setup
• Field work 25% Deploy or Break/Fix
Company - University Medical Center, New Orleans, LA
June 2015 – August 2015
Position - IT Specialist (Contract) – New Orleans, LA
• Phone support and Remote support 500 end users
• Ticket System 5-10 tickets daily
• Setup workstations/thin clients for end users
• Work on tickets with IT team
• Setup equipments for presentation and conferences
• Troubleshoot issues with Epic (web based EMR software)
• Network Printer – setup and troubleshoot
• Field work 75% Deploy or Break/Fix
Company - NASA -Metters HP, Bay St. Louis, MS
May 2014 –January 2015
Position - Desktop Support
• Phone support and Remote support 2000 end users
• Ticket system 10-15 tickets daily
• Wipe hard drive, load hard drives with new image, and software
• Maintain inventory
• Troubleshoot Windows 7 and Mac computers
• Setting up new users with permission and profile, and implementing software
• Network Printer – setup and troubleshoot
Company - DuPont Performance Polymers, Laplace, LA
September 2013 – March 2014
Position - Junior IT Infrastructure
• Phone support and Remote support 500 end users
• Ticket System 10 tickets daily
• Hardware and software support
• Building desktop, laptops, and tablets
• Microsoft Office
• Lotus Note
• Network Printer – setup and troubleshoot
• Setup workstations/thin clients for end users
• Asset inventory
Contact this candidate