Customer Service Manager

Amanda J. Hughey

***** *** *** ********** ********@***.***

Riverside, Ca 92504 951/850-6624

Professional Summary

I have become a Seasoned Manager with more than 6 years of experience in fast-paced and high-volume Bar/ Restaurant. I started as a Bartender/Server 13 years ago. I am a people person and enjoy what I do for a living. I have been in customer service my entire career.

Employment Objective

To utilize my years of experience in Restaurant/Bar managing, event planning, entertainment booking, and small business ownership while learning new skills. I am ready to learn new things and challenge myself.

Skills

Dedicated Manager with strong work ethic and the ability to build long lasting customer, staff, and vendor relationships.

Good at synchronizing banquets and events to increase revenue.

Understands the food and beverage industry.

Able to motivate employees to preform to their maximum potential.

Enjoys working with entertainment to make a successful event.

Creative with flowers and decorating for events and holidays.

Well liked and respected by coworkers, customers, higher Management, the Owner and Staff.

Experience

Manager Nov 2013-Current

Lake Alice Trading Company - Riverside, CA

6 years managing a large and high volume Bar/Restaurant: Oversees Bar and Security Staff, inventory of liquor and EOM, decorates the bar for events and holidays, maintains liquor pars, enters daily sales reports, cash handling and banking, pay vendors and bills, maintain cleanliness of the Bar/Restaurant, balance cash registers, book and set up banquets, book new and oversee live entertainment, email band contracts, monthly entertainment calendar and promote on social media, BOH POS, hire and train new employees, and follow all ABC and Health Dept regulations.

Bartender

Lake Alice Trading Company-Riverside, CA Nov 2005-Nov 2013

Server and Bartender: Customer Service, stocking, prep work, maintain a clean working environment, multitasking, knowledge of 2 POS systems, and working a high-volume Bar/Restaurant.

Amanda J. Hughey

17028 Via Los Caballeros ********@***.***

Riverside, Ca 92504 951/850-6624

PTA Vice President/Volunteer Jan2003-Oct 2005

Lynette’s Flowers & Gifts-Ontario CA Feb 2000-June 2003 Owner

Maintained inventory, balanced books, designed flower arrangements, customer service, hired and trained new employs, deliveries, designed entire Weddings and Events with flowers and decorations, payroll, made employee schedules and maintained relationships with customers and Vendors.

Additional Experience

I worked from 1987 to 2000 in Customer Service in Restaurants, Pizza places, and Flower Shops.

Education

Serve Safe Certificate Jan 2019

Flower Design Certificate: National Flower Association May 1997

GED: Corona High School June 1990

References:

Christina Reed-Manager ****************@*****.*** Lake Alice Trading Company

Mona Sommers- longtime friend & works events with me Retired

*******@*******.***

Lacy Robitzer- long time friend & worked Weddings with me ***********@*********.*** Construction

Sarah Silva- band of Lake Alice ******************@*****.*** Band Manager

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