Customer Service Data Entry

CHANDANA M

Back Office - Order Processing - Admin Assistant - Data Entry Mobile: +1-913-***-**** Email: **********@*****.*** 5502 W 134TH TER APT 1627, OVERLAND PARK, KS 66209.

Summary

Dedicated and focused professional with knowledge in multiple fields and industries. I hold recognized strengths in Order Processing, Office Administration, Status Tracking & Reporting, Handling Customer Inquiries and Back-end Data Entry. Also having prior work experience in software testing, legal research and teaching domains.

Authorized to work in the US for any employer.

Work Experience

Faculty/Admin

Insignis Transnational School - Hyderabad, India August 2016 to April 2017

•Knowledge imparting to young children.

•Preparing lesson plan as per syllabus.

•Engaging students in activities.

Research Associate

Offshore Research Partners - Kolkata, India December 2014 to January 2015

•Issue Specific Legal Case Law Research.

•Industry Specific Regulatory Research.

•Customized Presentation of Findings.

•Findings summarized in charts and graphs for quick overview.

Engineer (Customer Service)

CALTROLS Middle East FZCO - Dubai, UAE August 2010 to August 2012

•Log Customers Supply/Service Inquiries.

•Prepare & Dispatch Quotations based on requirements.

•Receive, Process & Track Purchase Orders.

•Occasionally help with Delivery process.

•Payment Follow-ups & Grievance Handling.

•Ensure Quality & On-Time delivery.

•Maintain Customer satisfaction records & seek feedback.

Asst. Systems Engineer

Tata Consultancy Services - Kolkata, India

October 2007 to November 2009

•Interact with clients during Requirement Workshops and understand the application functionality.

•Identify Test scenarios, Execute and Capture Test Results using tools like Quick Test Professional.

•Coordinate between Development and Testing Teams to better align Test and Build Cycles.

•Produce Test Status Reporting & Defect Tracking using HPQC.

Education

Bachelor's in Electrical and Electronics Engineering

JNTU - Anantapur, India 2003 to 2007

Skills

•Customer Services (2 years)

•Data Entry (1 year)

•Office Administration (Less than 1 year)

•Testing (2 years)

•Microsoft Office (2 year)

•Records Management (Less than 1 year)

•Reporting (1 year)

•Customer Service(2 year)

•Customer Support(2 year)

•Order Processing(2 year)

Links

https://www.facebook.com/chandanam6

https://www.linkedin.com/in/chandana-m-55814222/

Awards

Appreciations • Received Appreciation from Client’s for “working extra hours and ensuring delivery” within deadlines.

• Well Recognized by Senior Management as well as from External Stakeholders for “Efficiency and Hard work “.

Personal Details

•Date of Birth: 6 January 1987

•Marital Status: Married

•Sex: Female

•Nationality: Indian

•Passport: M3855416

•VISA End Date: 17 January 2021

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