IT Support, Desktop Support, Computer Support
Resume:
Roberto Gonzalez
IT Support Technician
*************@*****.***
Phone
Address
Las Vegas, NV 89101
Personal Info
Dear Hiring Manager,
I’m thrilled to see your posting for the IT Support Specialist position. I am positive that I can be a great addition to your technical team in Las Vegas. I have experience in IT and customer support in both Windows and Mac environments.
I’ve successfully updated, maintained and supported the network infrastructure at my current role at the Taylor Companies by cutting down- time by 40% while improving network speed.
I’m a great team player but can also work independently with high motivation and skills. I have over 20+ years of user tech support and provided excellent service via in person, phone, email and chat.
I welcome the opportunity to meet with your team and discuss my past experience and achievements. Thank you for your time and consideration of my application. I look forward to hearing back from you soon! Sincerely,
Roberto C. Gonzalez
January 8th, 2019
CoreTechs Inc.
Las Vegas, NV
IT Support Technician
Roberto Gonzalez
IT Support Technician
*************@*****.***
Personable IT Support Technician with 5+ year’s expertise in IT and 15+ in a customer support specialist role. Achieved company-best quality satisfaction rating according to internal review. Seeking to advance my career with the CoreTechs team.
119 N 14th St, Apt C
Las Vegas, NV 89101
Experience
Troubleshooting
Install & Configuration
Proficient in Win and Mac OS
MS Office Applications
Network Administration
VoIP Phone Systems
Ticket software management
Communicate technical issues
in plain language
Team Management
Adaptability
Analytical
Remote work with end users
Strong Work Ethic
Time Management
Critical Thinking
Handling Pressure
IT Support Technician
Taylor Corporation
Key Qualifications and Responsibilities
Analyzed system performance for Windows 2012 server environment and 90+ workstations (Windows and Mac)
Prioritize and scheduled software and hardware upgrades.
Improved network performance through monitoring prioritization increasing productivity.
Wrote scripts to create automatic processes for file consolidation and production efficiencies.
Created automated Windows OS and software deployment images and process using ADK
Developed internal reporting database for management.
Created group policies in Active Directory for companywide standards and individual departments.
Performed maintenance and worked on AD, printers, routers, switches and wireless devices.
Key Achievement
Upgraded out-dated server and networking infrastructure resulting in improved speed and cut down-time by 40%.
Education
AA / Electronic & Computer
Engineering
ITT Technical Institute,
Torrance, CA 1995 - 1997
Certification
CompTIA A+
Los Angeles, 2003
2016-08 –
Present
Personal Info
Skills
2005-08 –
2015-01
Computer Support Technician Level II
Design Science, Inc.
Key Qualifications and Responsibilities
Phone, email and chat support for US and International end users and staff on both Windows and Mac.
Created clear and organized written SOP procedures to support workflow processes.
Provided internal product maintenance, repair and services.
Achieved and maintained a 95% customer satisfaction rating, monitored using our internal online ticket system.
Create knowledge base articles for internal and external users.
QA software engineer for desktop and web applications.
Create & execute test plans for automation and manual testing. Key Achievement
Troubleshoot 90% of hardware/software issues on average of 30min.
Developed and manage QA environment for company.
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