Customer Service Technician

Michael Pascalis,

Contact: 704-***-****

Email: *******@*****.***

Network Technician/ Administrator, Data Center NOC, System Administrator

I am committed to core values, integrity, respect for people and achieving the overall goal of my employer. I’m seeking a position requiring a problem solver is commitment to professionalism, customer satisfaction and delivering a world class service to each client. I am a people-oriented employee with a passion for developing and maintaining key relationships. I’m capable of analysis and interpretation, and critical thinking. I work towards to establish personal growth & responsibility. I’ve the ability to think using analysis, synthesis, evaluation, problem solving, judgment, and creative process. I have always enjoyed working in this industry, therefore I am always eager to learn new methods and technologies in the networking field.

CERTIFICATIONS/MEMBERSHIPS:

Network Technology Diploma (Windows server 2008,2012 & 2016 and CISCO)

Certified Premise Cabling Technician (CPCT)

Certified Fiber Optics Technician (CFOT)

Certified Customer Service Specialist (CSS)

Electronics Technician Association Member (ETA)

Fiber Optic Association Member (FOA)

R&M product line certificate on Cat 7 cable and fiber, installation, termination and testing

EXPERIENCE AND WORK SKILL OVERVIEW

Infrastructure network plan and design (Visio)

Experience with TCP/IP, UDP, subnets, IPV4, IPV6,

Worked on Routing Protocols (RIP, RIP2, OSPF, BGP, EIGRP)

Knowledge and experience WAN, LAN and Different topologies

Active directory, DHCP and DNS, VPN and VMWARE

Troubleshooting OSI models

experience with networking tools (Wireshark and solar winds)

Troubleshooting CISCO line products (Switches)

Building racks, blocks and patching switches and routers

Telephone and Structured Cabling Work

Capable identification, pulling, terminating and labeling Cat 5e,6,6a and 7 and Coax cable

Familiar with all phases of cables and EIA/TIA standards for structured cabling

Familiar with testing and terminating fiber

Familiar with SC/ST and LC connectors with crimp, cleave, and splicing techniques

Knowledge in building rack and stack

Effective communications and customer service skills

Work Experience

Data Center Network Operations

SCI Electronics/ BMW Data center– Greer/Greenville SC

October 2018 – Current

Responsibilities

Managing day to day operations. Response to ticket to troubleshoot Tier1 and Tier 2 issues. Assist and watch over on different projects including, rack and stack, provision,server move, upgrade, build out SFE blocks, run fiber and copper, troubleshoot hardware issues, update database using CDMB software based on changes, Use Visio to design ports and labels. Also, communicate with higher level engineers effectively to support the data center run smoothly.

Network Technician (Level 4)

Direct Line (Facebook Data Center) – Forest City, NC

January 2017- October 2018

Responsibilities:

Working on different projects, Design the best path for single mode and multimode fiber, troubleshoot switches, servers and optics. Design a path, Run, test and patch fiber to switches and/or to patch panels using elevations and port maps. Design, Install, Administer and troubleshoot switches and routers.

Structured Network/ Cable Technician

Xzact technology - Charlotte, NC

September 2016 to January 2017

Responsibilities:

Each work day involves; designing, pulling and terminating cable and fiber at patch cord, patching it on the switch and testing cat 5, cat 6, rg 11 and rg 45. Also, routing sound masking and access points. Building racks in IDF. Installed network equipment’s (Switches and routers) troubleshooting.

Structure Network/Cable Technician

KCI - Charlotte, NC

October 2015 to September 2016

Responsibilities:

Each work day involves; designing, pulling and terminating cable and fiber at patch cord, patching it on the switch and testing cat 5, cat 6, rg 11 and rg 45. Also, routing sound masking and access points. Building racks in IDF. Installed network equipment’s (Switches and routers) troubleshooting

Network Cable Technician

Metrotech - Monroe, NC

April 2015 to October 2015

Responsibilities:

Install and troubleshoot Cable, phone and wireless internet connections in a LAN setting.

Education

Network Technology Diploma (Microsoft server 2008,2012 & 2016 and CISCO)

Capella University

January 2017 - March 2018

Certified Cable and Optic fiber technician

Apsi - Charlotte, NC

2013 to 2014

Advanced Diploma in Electronics

Tegebared Technical University

2006 to 2009

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