Customer Service, Sales
Resume:
Jahvaughn James
Sanford, FL
****************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
NDT Assistant
Versa Integrity Group
June 2018 to September 2018
Tier 1 Technical Support
Alorica - Lake Mary, FL
March 2018 to June 2018
Intervention support for HMH. Troubleshoot, review and walkthrough customers for support with online educational software.
Satellite Installation Technician
DRS Technologies - Sanford, FL
October 2017 to January 2018
Install, upgrade and repair customer equipment bothnew and used, operate company owned vehicle, manage truck inventory.
Sub-Contractor
Sunrise Groups, LLC
May 2017 to October 2017
1099 based subcontractor for Directv/AT&T.
Install, upgrade and service new and used customer owe'd equipment. Able to climb through tight spaces such as attics as well as crawling underneath homes. Installation of satellite dish as well as running new rg6 cable throughout customers home. Audio/video set up W/ full HD and surroundsound if requested by customer. Helper
Mid-Fla Heating and Air - DeBary, FL
February 2017 to June 2017
Assists with swapping and installing both air handler and condenser. Running pvc and copper piping. Read blueprints for New construction homes.
satellite technician
Mastec advance technologies - Longwood, FL
August 2015 to February 2017
Drive and operate company owned vehicle. Work with all types of customers and handling customer disputes. Job duties include servicing, upgrading and installing satellite television for both residential and commercial.
Tier 1 Technical Support
Convergys - Lake Mary, FL
March 2015 to August 2015
Troubleshoot customer related issues over phone with all apple products. Remote login to customers computer and live troubleshooting for apple devices i.e., iPhone, iPod, iPad. ITunes and App Store and Apple iMac
sales represenative
Maycom communications - Orange City, FL
August 2014 to May 2015
Worked with different customers informing them on new deals, phones and accessories. operate cash register and basic computer knowledge is needed for completing sales and input information. Delivery Driver
Domino's - Deltona, FL
May 2014 to August 2014
Run route pizza deliveries. Some deliveries may include 3 or more orders. senior sales specialists/ freight inventory operator Office Depot - Orange City, FL
November 2012 to August 2014
work with customers face to face. Experience with cash register, office/school supplies, furniture, copy& print and technology. [sales and trouble shooting.] supervised a team of 5 other associates. Education
Some college
Skills
microsoft office (10+ years), Customer Service Skills (5 years), Training (3 years), Inventory Management (3 years), Sales (4 years), Filing (Less than 1 year), Fax (1 year), Budgeting, Networking
(Less than 1 year), Communications (3 years), Troubleshooting (5 years), Fundraising
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