Customer Service Social Media

Curriculum Vitae (CV)

AKSHAY PUNJABI

Email: ***************@*****.*** Phone: +91-900*******

Career Objective:

To utilize my knowledge for the betterment of society by uniting with the company and working on innovations while continuing to learn new lessons every day which would help me improve and

be on par with the fast growing and trending world. Educational Qualifications:

Qualifications Institute Board / University Year Percentage Bachelor of Vignana Bharathi Institute Jawaharlal Nehru 2016 68.63% Technology of Technology Technological University

(Mechanical)

HSC Narayana Junior College Board of Intermediate, 2012 92 % AP

SSC Abhyudaya High School Secondary School 2010 84 % Certificate

Technical Skills:

AutoCAD- Proficiency in handling the tool for drafting 2D and 3D design.

Solid-Works- Parts designing and modelling using sketch base and dress up features, Assembly and Assembly drawings, Sheet metal designing.

CATIA V5- Parts designing using sketch base and dress up features, Assembly Drawings and including simulation for Assembly drawings, Sheet metal designing.

ANSYS- APDL and Workbench- Thermal, Static Structural, SHM and basics

of Proficiency Explicit Dynamics. in using non-mechanical software- MS Office, Microsoft Windows, Ubuntu. Project Details (B. Tech):

MINI PROJECT-

Title: Study of Solid Rocket Motor

Missiles and Rockets play a vital role in today’s technology of defence and space research. While missiles are used for defence and offence by a country, rockets are used for space researches. The common and the main part of both these being the motor/engine used. So it is necessary to carry out certain tests on the designed motor for the missile and rockets, so as to attain successful operation of the both.

MAJOR PROJECT-

Title: Model of Four Wheel Steering System with Chain Assembly The persistence of steering problems like understeer and oversteer needs to be solved. The four wheel steering system helps in solving them and even increases the steering responsiveness. The usage of chain and sprockets to assemble the wheels of the model was to make the model much economical than the other four wheel steering systems. WORK EXPERIENCE:

Organization : Amazon Development Centre Pvt Ltd.

Product : Customer Service

Designation : Customer Service Associate

Period : July 4

th

2016 to Till Date

Responsibilities:

Handling customer queries via emails and social media posts.

To escalate systematic problems via Trouble Tickets.

To continue finding new ways to improvise the services being provided to the customer and ensuring systematic problems are resolved to reduce further hassle to the customer. Additional Certifications:

Attended a Workshop on Acceleration sensor and its application in the field of Robotics and embedded systems, conducted by Technophilia Systems in association with Robotics and Computer Applications Institute of USA.

Masters Diploma in Mechanical CADD at Canter CADD Technologies, Hyderabad.

Stage-1 ACES certification at Amazon, for continuous improvement cycle.

Worked on Kaizen project to reduce repeat contacts regarding refunds at Amazon.com.

Worked on Kaizen to reduce cost to company in different refund systems handled at Amazon.in.

Hobbies:

Watching Anime series.

Reading fictional novels.

Reading and answering questions on Quora.

Personal Profile:

Name : Akshay Punjabi

Date of Birth : 2

nd

April, 1995

Gender : Male

Languages known : Hindi, English, Telugu and Sindhi Permanent address : 1-4-880/2/8/4,

S B H Colony, Gandhi Nagar,

Hyderabad – 500080.

Telangana, India.

I hereby declare that all the information provided above is correct up to my knowledge. Place: Hyderabad Akshay Punjabi

(Signature)

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