Bonnie Dennis

Lumberton, NJ *****• 804-***-****

ac75gu@r.postjobfree.com • linkedin.com/in/Bonnie-Dennis

Executive Summary

Motivated medical information pharmacist with seven years of pharmacist and training experience, and nearly two years providing medical information in the pharmaceutical industry space. Specialties include project management, training, and healthcare provider engagement. An education-focused engagement specialist recognized for excellent performance and a driver of positive change with dedication to enhance knowledge and drive operational excellence.

Highlights

-Trained staff in a variety of roles including retail, hospital, clinical, and in the pharmaceutical industry.

-Held leadership roles in pharmacy and industry for over six years.

-Received formal recognition for excellent performance in 2018.

Professional Experience

Alphanumeric Systems Inc, Philadelphia, Pennsylvania

-On contract with GlaxoSmithKline

Medical Engagement Specialist for Vaccines and Immunology

Training Coordinator, Vaccines 03/2017 - Present

Provided medical information for healthcare providers regarding GlaxoSmithKline vaccines and immunology products. Engaged with healthcare providers over various channels including phone, chat, and Matrix Connect.

-Developed curriculum and provided training and onboarding support for nurses and pharmacists in the vaccines therapeutic area.

-Helped build a team with net promoter scores leading the industry.

-Recognized for excellent performance in 2018.

-Provided Quality Assurance review for the Click-to-Chat program, including performance coaching, counseling and retraining, for ten pharmacists across multiple therapeutic areas.

-Developed Best Practice Guidelines for employees engaging in chats with healthcare providers.

-Worked as part of a process integration team to develop an implementation and training plan for the Matrix Connect initiative.

Key technologies used: Salesforce Service Cloud, Conga Composer, Veeva, ParkerSoftware Click-to-Chat, InContact, Skype, Microsoft Office, WISDOM, CAMEL, Echocontact, NICE Engage

Children’s Hospital of Philadelphia, Philadelphia, Pennsylvania

IV Pharmacist 10/2015 - 03/2017

As a staff pharmacist, I gained experience in both IV and oral medication preparation as well as chemotherapy order verification for both inpatient and ambulatory patients.

-Worked on special projects utilizing lean management principles to improve workflow.

-Wrote a Standard Operating Procedure for the Non-Sterile Products Preparation department.

-Active member of the Employee Engagement Committee.

Key technologies used: Epic

Enclara Pharmacia, West Deptford, New Jersey

Clinical Pharmacist 05/2014 - 10/2015

As a Clinical Pharmacist focused on end-of-life care, I provided clinical consultation for nurses and physicians regarding multiple disease states and symptoms associated with the dying process.

-Worked on several special projects including system updates to ensure efficient data entry for prescriptions.

-Provided training and teaching for newly hired pharmacists and fourth-year pharmacy students..

Key technologies used: ePost

CVS/Pharmacy, Moorestown, New Jersey

Pharmacy Manager 06/2000 - 05/2014

Achieved service ratings in the top 20 percent of my district.

Made significant improvements to my store's inventory management

Developed and executed a delivery program to assist customers with transportation difficulties or impaired mobility.

Precepted pharmacy students and supervised a staff pharmacist and up to seven pharmacy technicians.

Education

Doctor of Pharmacy, 2011

Virginia Commonwealth University, Richmond, VA

Licenses and Certifications

Registered Pharmacist, Pennsylvania Board of Pharmacy

License Number RP450198

Registered Pharmacist, New Jersey Board of Pharmacy

License Number 28RI03433800

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