Customer Service Manager

Location:

Johannesburg, Gauteng, South Africa

Salary:

R10000. 00

Posted:

January 08, 2019

Contact this candidate

Resume:

Curriculum vitae

TSHEPO GUMEDE

Career Objective

My objective is to develop relevant and competent skills, and pursue a career in the Human Resources profession. I want to acquire the necessary knowledge and expertise in order to contribute greatly in the industry.

Personal Details

ID Number : 801**********

Date of Birth : 02 NOVENBER 1980

Address : 5672 TLOOME Street

ORLANDO EAST

SOWETO

1804

Contact Number : 081*******

Email Address : *************@*****.***

Gender : Male

Nationality : South African

Linguistic Abilities : English, Zulu, Sesotho, Setswana

Health Condition : Excellent

Dependants : 02

Drivers Licence : Code 10 { C1 }

Education History

Secondary:

Institution : Bona High School

Highest Grade Passed : Grade 12

Subjects : English, Afrikaans, Accounting,

Business economics, economics

YEAR : 1998

Higher education

Institute : cornerstone

Qualification obtained : computer training course

Year : 2004

Subjects : intro to computers

Intro to Ms Windows

Microsoft word

Outlook express

Internet

Institute : cornerstone

Qualification obtained : call centre

Year : 2004

Subjects : history and development

Customer service

Interview techniques

Practical call centre training

Handling inbound and outbound-

Calls

Institute : ralman consulting group

Qualification obtained : sme’s course

Year : 15 April 2002

Subjects : business management

Financial management

Marketing management

Customer service & care

Employment History

Company : African bank

Position : sales consultant

Duration : 8 months

Duties :

-selling loans

-liaise with clients about products offered by the bank

-Helping customers with various items and expertise of the product

-maintaining the highest customer service

-Assisting with paper work to be completed when applying for the loan

-do follow up on clients if they are happy with the product

Company : Shoprite usave

Position held : general assistant/cashier

Duties :

-check expiry dates and stock count

-Helping customers with various items and expertise of the product

- Packing floor according to company requirements, e.g. layout given by company

-Offering the highest customer service and courtesy required by the company

-working as a front cashier and wring up goods in exchange for cash

-maintaining the highest customer service at front end required by the company

-helping customers with the decision on the product and educating them

Years : 2006-2008

Company : Shoprite usave

Position Held : trainee manager

Duties

-train in various department of the company

-completing the trainer manual on the following:

1 groceries

2 receiving department

3 fresh foods department

4 front end department

5 cash office department

6 management

7 health and safety

Duration : 2008-2010

Company : Shoprite usave

Position Held : assistant manager/admin manager

Duties :

-managing staff schedules

-balancing staff hours and pay-outs on the system

Cash and banking

-filling of cash office

Handling of cash and handover to cash collectors

Declarations of cash undertakings

Duration : 2010-2011

Company : Shoprite usave

Position Held : Branch manager

Duties :

-manage staff of 10-20 staff members

-report to the regional manager and regional admin

-implementation of a range on promotion

-ordering of stock

-training of staff on different exercises of the company, e.g. Health &safety, customer service, stock handling, firefighting till operation and genera assisting

-receiving suppliers delivery

-allocating merchandising points for new lines

-distribute stock to storage and sales floor

-capturing invoices

-cash and banking

-staff pay-outs

-deal with customer queries and complaints

-arrange monthly staff meetings

-ensuring online compliance on the following; fire prevention, occupational heal and safety and health and safety

-handling store cases for disciplinary or terminations

-analysing profit and loss

- working wing a general ledger