Customer Service Sales Representative

CURTRISHA N. HAMMOND

*** ****** ****** *** ● Lancaster, SC 29720 ● 803-***-****

● ***********@*****.***

SKILLS:

Excellent Customer Service Collections Max TLO Microsoft Office Lexis Nexis Excel

EXPERIENCE:

08/2015-Current

Reverse Mortgage Solutions Charlotte,NC

Customer Service Representative

Take inbound calls assisting borrowers with accounts

Work on return mail that is received, updating accounts

Scanning in documents sent in by customers to be added in navigator system

Creating spreadsheets for the return mail we receive

10/2014 – 08/2015

ABSOLUTE FINANCIAL SERVICES LANCASTER, SC

Collector

Collect on 120+ days delinquent accounts

Manage a Pipeline of 100 loans daily

Take Inbound Calls and make Outbound Calls to assist customers in curing delinquent accounts by offering repayment plans, settlement options, or payments in full

Take payments using electronic payment system

Document multiple screens for accuracy

11/2012 – 12/2014

FEDERAL EXPRESS (FEDEX) FORT MILL, SC

Receiver/Scanner

Scan packages to ensure that they have the correct address and postage information

Mark packages that have inaccurate addresses and refer to correct department for correction or prepare package to be returned to sender

Assist with the unloading of the trucks and routing packages to the intended area

09/11 – 04/2012

BROOKS FOOD GROUP MONROE, NC

Packaging Handler

Packaged food products after quality testing for distribution

Ensured that the products were properly packaged and sealed

Assisted in other areas as needed

05/2011 – 08/2011

CUTCO INC. ROCK HILL, SC

Customer Service / Sales Representative

Traveling to potential buyers homes and conduct presentations on the products to peek interest in sales

Took inbound calls from customers assisting with inquiries, sales, or escalated issues.

Provided customer service and assisted in bringing accounts current

Improved sales by helping customers with alternatives to their specific needs

EDUCATION:

08/08 – 05/2011

Lancaster High School LANCASTER, SC

High School Diploma

08/2012 – Present

University of South Carolina- Lancaster LANCASTER, SC

Business Major

SKILLS/RECOGNITIONS:

Knowledgeable of Microsoft Outlook, Word, and Excel

REFERENCES: Furnished Upon Request

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