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IT Support

Winter Springs, Florida, United States
January 10, 2019

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Michael Dillon


**** ******** **** *******, ** 32771

Accomplished and Highly Qualified IT Support Specialist with 20+ years of experience in providing comprehensive technical support to end-users in organizations varying in size and industry. Adept at providing all facets of computer support such as troubleshooting, installations, and maintenance. Successful in installing, upgrading, and configuring applications, providing technical support to optimize workflows and minimize business interruptions.


Service Level Management

Operating/Antivirus Systems

Disaster Recovery Planning

Helpdesk management


System Security

Technical Communications

Server Maintenance

Infrastructure Data/Voice

Hardware/Software Issues

Inventory Management

Application Support

Technical Troubleshooting

Hardware Installations

Software Support


IT Support Specialist/Service Desk: Remington College – Orlando, FL 2017- Present

• Daily Support of all Remington College Campuses as well as the Corporate Office.

• Responsible for providing technical assistance and support related to system queries, installation/configuration, operation, and maintenance of hardware, software and related infrastructure.

• Support all peripherals on site at Corporate location including Printers, MFP Copiers, Laptops and Desktops.

• Identifies and recommends strategies for system and procedural improvements to supervisor.

• Proactively assesses performance runs diagnostics for better performance of computers, isolates problems, determines and implements solutions; Network administration of security management, user accounts, internet access, office systems and applications support.

IS Support Administrator: Medivators – Orlando, FL 2014- 2016

• Support of 500 end users nationally and on-site; provided phone and remote configuration, problem diagnosis, troubleshooting and repair of software applications used by corporate and branch employees.

• Assist in creation of new Exchange and Active Directory Accounts for new end users.

• Train Help Desk staff on operational procedures and troubleshooting techniques.

• Setup and configure workstations and laptops for users; Troubleshoot and resolve network issues; Install and configure hardware and software for users; Administrator of AirWatch on all mobile devices.

• Procurement of all peripherals and equipment for all on-site and remote deployments. Help Desk Supervisor/Project Coordinator: Cypress Administrative Services – West Harrison, NY 2009- 2013

• Supervise the Help Desk support staff by defining and establishing schedules, setting priorities, providing support/direction and dealing with administrative issues as needed.

• Responsible for the coordination and completion of hardware projects including new HP desktops, laptops, Wall Kiosks and Thin Clients configured with Windows 7.

• Managed the deployment of new Lexmark and HP Printers and configured for Network use on Servers.

• Prioritize, track status and respond to staff’s help requests related to data management, computers, software, and hardware; Support of end users nationally consisting of 50 off site locations and 4,000 end users.

• Provided phone and remote configuration, problem diagnosis, troubleshooting and repair of software applications used by corporate and branch employees. EARLY CAREER

Universal American Financial Corporation – Application Support/Help Desk Analyst – 2008 – 2009

Siemens/Saint Vincent’s Catholic Medical Centers – Desktop Support Technician/Site Lead – 1998 – 2008 EDUCATION

Kaplan University – New York, NY – A.S. in Business Management – 2010 References:

Will Be Furnished Upon Request

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