Santhosh Raghunath

San Jose, CA 408-***-**** ac757l@r.postjobfree.com https://www.linkedin.com/in/SanthoshRaghunath US Citizen.

LEAD / SENIOR IT RELEASE PROGRAM MANAGER

Summary: Highly experienced IT Technical Release Management Professional, including the previous 9+ years in lead positions for DevOps Release management in Cloud / SaaS companies. A keen understanding of the dynamics that adversely and positively impact leading globally-dispersed teams in a wide range of industries, including banking, collaboration, communication, healthcare, IT, fashion, mobile, payment and hospitality. Excels at collaborating in a matrixed, cross-functional environment with fluid priorities and building consensus as a SME in release management. Experienced at working on programs at the execution phase of the Software Development Life Cycle (SDLC) from deploy planning to program delivery to customer per business objectives.

Skills: Release Program Management Lead Cloud /SaaS Enterprise Release Planning & Scheduling Operations Management of

On-Site/Off-Shore Coordination DevOps Agile (KanBan) / Waterfall Methodologies Process Improvements Risk Management

Professional Experience

IT PMO KYC Program Release Manager (Consultant) – Bank of the West San Ramon, CA Sep 2017 – Present

Managed the execution stage of the SDLC for a high-priority IT Compliance program for commercial and consumer offerings.

Designed release process guidelines to manage multiple environments for Know Your Customer (KYC) programs, including managing communications to orchestrate the release and leading go-live activities.

Coordinated complex release deployment schedules for nationally-dispersed, cross-functional Production teams implementing Informatica, Oracle, Appian, and Web Services solutions for IT KYC program.

Senior Release Program Manager, WebEx – Cisco Systems, Inc. San Jose, CA Apr 2012 – Aug 2017

Managed worldwide SaaS application releases, planning schedules, reviewing, coordinating cross-functional contributions.

Mitigated risk & managed dependencies associated with the release of WebEx Meetings solutions including WebApp Clients.

Orchestrated releases into a variety of environments, including corporate customers’ Production and FedRAMP.

Led the enterprise-wide release scheduling of all customer-facing WebEx Meeting Applications for major releases, monthly service pack releases, and emergency patches in an Agile environment using KanBan for release management.

Advocated for and then helped implement home-grown deployment automation, continuous deployment processes, release portal design and development.

Lead Release and Change Project Manager – JDSU Corporation Milpitas, CA Jun 2010 – Feb 2012

Managed release operations and improve change management for applications including business intelligence (Decision Point Admin, Hyperion Brio), Oracle Demantra and Agile, Clarify, and SharePlex.

Optimized project plans and schedules achieving a 90% on-time and 100% completion.

Contributed to the Change Control Board managing reviews, SOX compliance, and annual PwC audits.

Ensured compliance with SCM/ITIL procedures using HP-PPM workflows.

Senior Release Project Manager – Blue Shield of CA San Francisco, CA Oct 2008 – May 2010

Led agile projects for the release of a variety of high-visibility customer facing projects.

Senior Release & Build Automation Specialist – InfoYogi, LLC Santa Clara, CA Jan 2005 – Oct 2008

Served as a consultant advising on software application release automation and software configuration management at clients like Starwood Resorts, Visage Mobile, AdBrite, OboPay, Adteractive, BlueShield of CA & Cisco.

Software Configuration Management & Build Enggr.– COVAD Communications San Jose, CA Nov 2000 – Dec 2004

Web & E-Commerce Systems Administrator (Consultant) – Levi Strauss San Francisco, CA Aug 1999 – Nov 2000

Senior Application Support Engineer – Abacus International Singapore Aug 1996 – Jul 1999

Asst. Mgr. Product Support, Application Support Specialist – Hexaware, Datapro, Infomart India June 1992 – Aug 1996

Education & Certifications:

Bachelor of Science, Computer Science and Engineering – R.V. College of Engineering – Bangalore, India

Stanford Certified Advanced Program Manager (SAPM)

Microsoft Certified Professional – Windows NT 4.0 Server

BEA WebLogic 7.1 Certified Administrator

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