Kenneth R. Kemmish

***** **** ** **** **., Apt. *101

Southfield, MI 48034

248-***-****

ac757j@r.postjobfree.com

OBJECTIVE:

I seek a customer service/business administration position. I am comfortable working in a fast-paced, technology-driven environment. I am highly organized, and detail-oriented. I am adept at multi-tasking and possess leadership skills.

EMPLOYMENT HISTORY:

Altruis Benefit Consulting

09/2014 – 01/2018, Account Coordinator

Address Compliance variance from full compliance of evolving DOL, ERISA, PPACA requirements. Provide back-office support to Agents and Individual Clients. Maintain office inventory. Maintain accurate and complete CRM Client Records in support of both Individual and Group (business) clients. Conduct outbound calls to prospective small-to-medium size business clients (i.e., 20 or more employees), to gain client interest in exploring Altruis Benefit Consulting Value Proposition for Employer-provided Employee Group Health Plans

American Small Business Development Association

06/2013 – 9/2014, Resident Producer, Accident & Health Insurance Agent

Perform outbound sales prospecting telephone/email communications to targeted prospects utilizing an auto-dialer. Maintain accurate/detailed records within the client relationship management (CRM) database. Conducted virtual Internet-based, sales presentations. Maintain close alignment with management objectives/initiatives.

New Horizons Computer Learning Centers

09/2012 – 06/2013, Account Executive

Perform outbound sales prospecting telephone/email communications to targeted sales prospects. Develop/expand identified C-Level decision makers within the targeted prospect organization. Maintain accurate/detailed records within the client relationship management (CRM) database. Maintain close alignment with management objectives/initiatives. Maintain accurate/detailed sales forecasting on a 30–, 60–, 90-day basis.

Verizon Wireless

12/2010 - 09/2012, Customer Service Representative

Provide customer service in an in-bound call center. Perform bill analysis. Make recommendations for optimized services and equipment. Managed high call volume while interacting with multiple systems and maintaining professional demeanor.

Telecom Group

03/2009 - 12/2010, Sr. Consultant

Provide telecom/data consulting services to business clients. Perform competitive bill analysis. Conduct audits of historical service and maintenance records. Prepare and present service and equipment recommendations. Close business. Obtain signed carrier-specific service agreements for service implementation.

COMCAST Business Services

01/2007 - 03/2009, Sr. Account Executive

Perform competitive bill analyses. Prepare and present competitive service recommendations for telephone, cable TV, and broadband service bundles to business customers. Close business. Prepare and tender accurate order documentation to provisioning team for service implementation.

EDUCATION:

Eastern Michigan University

Ypsilanti, MI

Major: Business Marketing – Sales/Sales Management

Minor: Psychology

SKILLS AND ABILITIES:

I am adept at using the WINDOWS business suite and am comfortable simultaneously utilizing multiple networking platforms/resources for reporting and forecasting, and general administrative functions. I possess a professional, positive outlook and work well in Team environments.

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