Desktop Support Engineer
Resume:
Erik M. Ries
Kenosha, WI 53143
Cell#: 262-***-****
Email: ********@*****.***
Technical Background:
A+ Certified C++ Language. Experience
High Volume IT Projects Refreshes Siemens T1405 Programmable Logic Controller
Help Desk Support & Help Desk call taking Digital Analog Communications
Window Refreshing experience Industrial Controls
Converting Win XP to Win7 Network assistance IT experience
Network Data Backups 1 Week of Core, DOS and Windows
MS OS IT network support 14+ Years Audio Video Installation and setup - 2 Years
6 Years - plus Sales experience 3 Years - Telecommunications experience
HP & Dell certified
Hardware: Software:
Oscilloscope Windows 3.0 +3.11 Cert., WIN 95
IPADS, Android, Blackberry experience Windows NT 4.0, Win2000, Win2003, Win98,
15+ Years PC Tech. experience Win 7, Win10 and IT Support TCP/IP experience
15+ Years PC, Notebooks, MAC’s experience Novell, UNIX, Linux, and Oracle Organizer
Computer - Installation of software +HW Office 95 - 2010, and Network experience PC hardware & networking diagnostics Active Directory usage & permissions experience
WORK EXPERIENCE:
HCL, Racine for SC Johnson Building, Wisconsin – HCL Desktop Support
HCL Desktop Support Tech for SC Johnson June 2018 – Current
. Complete in-house and remote computer problem fixing, software upgrades and new installs
. Support customers installs and problem solving for installed programs and new assets
. Remote in to Computers & Active Directory problem solving over network through MS RCV
. Completed full PC rollouts for new software and hardware laptop, desktop, and ect.
. All around IT support for Racine Howe St. location and HCL compliance for IT protocol for
SC Johnson.
NTT Data, Milwaukee location for Johnson Controls, Wisconsin – NTT Data Deploy Support
NTT Data Deploy Support January 2018 – May 2018
. Imaged workstation laptop and Desktop asset and installed client software as needed by assets
. Asset report, log, and track in asset management for clients computer and peripheral’s.
Pomeroy, Waukegan and Mundelein WEC Shops, Illinois – Pomeroy Desktop Support Specialist
Pomeroy Desktop Support Specialist July 2016 – Nov 2017
. Computer problem fixing, software upgrades and new installs for WEC shops
. Support Union Trucks & Shops Management with installs problem solving and asset tracking
. Completed full PC project rollouts for new software and hardware laptop, desktop, and ect.
. All around IT support for 2 shops Waukegan and Mundelein following WEC, and Pomeroy
compliance for IT protocol.
CSC, Schaumburg, Illinois - Zurich Field PC Technician
Field PC Technician & Asset Wiping September 2013 – June 2016
. Complete remote installs & in-house installs for CSC at Zurich location
. Support customers installs and problem solving for installed assets
. Remote & asset wiping management abilities for CSC installs & software resolving
Banco Popular, Rosemount, Illinois - Contracted though Robert Half
TAC Refresh & Help Desk Engineer February 2012 – December 2012
. Completed Help Desk and full PC refreshes to new software and hardware for Banco Popular
. Supported Help Desk calls ticketing and converted PC + Notebooks from Win XP to Win7
. Recorded all Refresh & Help Desk PC information and stats in Banco Popular IT spreadsheet
United Airlines, Elk Grove Village & O’Hare Int. Airport, Illinois - Contracted though Apex
Refresh Engineer August 2011 – January 2012
. Completed full PC project refreshes to new software and hardware for United Airlines
. Fixed network and PC related problems with Projects installation for United Airlines IT
. Converted PC + Notebooks from Win XP to Win7
. Recorded all refresh Projects information and stats in United Airlines IT database
. Did overnight Projects O’Hare Int. Airport
Alcatel Lucent, Naperville, Illinois - Contracted though DIYs & HP
Refresh Technician March 2011 – August 2011
. Completed full notebooks refreshes to new software and hardware for Lucent Corp.
. Converted Notebooks from Win 98 to Win XP & to Win7
. Recorded all refresh notebook information and stats in Lucent Corp database
. Attended class for Lucent database, procedures, and seminars trainings
. Did the most refreshes out of our region average 25 per day
Name: Erik M. Ries - Email: ********@*****.***
Hyper Micro, Vernon Hills, Illinois
QA Technician February 2010 – February 2011
. QA and Electrical Technician for return and resalable products
. Test and passed or reject product for company standards
. Fixed electrical, and mechanical problems with products
. Put product in database for records and test results for the products
Staples, Bloomingdale, Illinois
Head Computer Technician September 2009 - January 2010
. Single run the computer technical department for Staples of Bloomingdale
. Provided computer support knowledge, technical experience, and software knowledge for the
customer’s computer repairs.
. Helped out customers and supplied PC support over the phone or walk-ins.
PC Mart, Naperville, Illinois
Head Manager of Sales and, Technical Department May 2002 - September 2009
. Provided support for the technical department and organizational tools for
the technicians.
. Facilitate the large Sales and marketing for PCMART products and services
. Helped out Customers and supplied PC support over the phone or walk-ins
. Major decision maker on marketing and services that PCMART developed
serviced as and produced.
AVS Allen Visual Systems, Buffalo Grove, Illinois
Audio Visual Technician February 2008 - May 2008
. Pulled audio and video wiring, setup projectors, controllers, HD for clients
. Fixed technical problems and installed new equipment.
ADS Alarm Detection Systems, Aurora, Illinois
Camera Preventive Maintenance July 2007 - October 2007
. Perform camera PM’s, maintenance, and cleaning on security systems.
EDUCATION:
Naperville Central HS, Naperville, Illinois
Completed – Diploma
DeVry Institute of Technology, Addison, Illinois
Completed – Associates: of Electronics Technology (ET)
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