Erik M. Ries

**** **** **. ***. ***

Kenosha, WI 53143

Cell#: 262-***-****

Email: ac7560@r.postjobfree.com

Technical Background:

A+ Certified C++ Language. Experience

High Volume IT Projects Refreshes Siemens T1405 Programmable Logic Controller

Help Desk Support & Help Desk call taking Digital Analog Communications

Window Refreshing experience Industrial Controls

Converting Win XP to Win7 Network assistance IT experience

Network Data Backups 1 Week of Core, DOS and Windows

MS OS IT network support 14+ Years Audio Video Installation and setup - 2 Years

6 Years - plus Sales experience 3 Years - Telecommunications experience

HP & Dell certified

Hardware: Software:

Oscilloscope Windows 3.0 +3.11 Cert., WIN 95

IPADS, Android, Blackberry experience Windows NT 4.0, Win2000, Win2003, Win98,

15+ Years PC Tech. experience Win 7, Win10 and IT Support TCP/IP experience

15+ Years PC, Notebooks, MAC’s experience Novell, UNIX, Linux, and Oracle Organizer

Computer - Installation of software +HW Office 95 - 2010, and Network experience PC hardware & networking diagnostics Active Directory usage & permissions experience

WORK EXPERIENCE:

HCL, Racine for SC Johnson Building, Wisconsin – HCL Desktop Support

HCL Desktop Support Tech for SC Johnson June 2018 – Current

. Complete in-house and remote computer problem fixing, software upgrades and new installs

. Support customers installs and problem solving for installed programs and new assets

. Remote in to Computers & Active Directory problem solving over network through MS RCV

. Completed full PC rollouts for new software and hardware laptop, desktop, and ect.

. All around IT support for Racine Howe St. location and HCL compliance for IT protocol for

SC Johnson.

NTT Data, Milwaukee location for Johnson Controls, Wisconsin – NTT Data Deploy Support

NTT Data Deploy Support January 2018 – May 2018

. Imaged workstation laptop and Desktop asset and installed client software as needed by assets

. Asset report, log, and track in asset management for clients computer and peripheral’s.

Pomeroy, Waukegan and Mundelein WEC Shops, Illinois – Pomeroy Desktop Support Specialist

Pomeroy Desktop Support Specialist July 2016 – Nov 2017

. Computer problem fixing, software upgrades and new installs for WEC shops

. Support Union Trucks & Shops Management with installs problem solving and asset tracking

. Completed full PC project rollouts for new software and hardware laptop, desktop, and ect.

. All around IT support for 2 shops Waukegan and Mundelein following WEC, and Pomeroy

compliance for IT protocol.

CSC, Schaumburg, Illinois - Zurich Field PC Technician

Field PC Technician & Asset Wiping September 2013 – June 2016

. Complete remote installs & in-house installs for CSC at Zurich location

. Support customers installs and problem solving for installed assets

. Remote & asset wiping management abilities for CSC installs & software resolving

Banco Popular, Rosemount, Illinois - Contracted though Robert Half

TAC Refresh & Help Desk Engineer February 2012 – December 2012

. Completed Help Desk and full PC refreshes to new software and hardware for Banco Popular

. Supported Help Desk calls ticketing and converted PC + Notebooks from Win XP to Win7

. Recorded all Refresh & Help Desk PC information and stats in Banco Popular IT spreadsheet

United Airlines, Elk Grove Village & O’Hare Int. Airport, Illinois - Contracted though Apex

Refresh Engineer August 2011 – January 2012

. Completed full PC project refreshes to new software and hardware for United Airlines

. Fixed network and PC related problems with Projects installation for United Airlines IT

. Converted PC + Notebooks from Win XP to Win7

. Recorded all refresh Projects information and stats in United Airlines IT database

. Did overnight Projects O’Hare Int. Airport

Alcatel Lucent, Naperville, Illinois - Contracted though DIYs & HP

Refresh Technician March 2011 – August 2011

. Completed full notebooks refreshes to new software and hardware for Lucent Corp.

. Converted Notebooks from Win 98 to Win XP & to Win7

. Recorded all refresh notebook information and stats in Lucent Corp database

. Attended class for Lucent database, procedures, and seminars trainings

. Did the most refreshes out of our region average 25 per day

Name: Erik M. Ries - Email: ac7560@r.postjobfree.com

Hyper Micro, Vernon Hills, Illinois

QA Technician February 2010 – February 2011

. QA and Electrical Technician for return and resalable products

. Test and passed or reject product for company standards

. Fixed electrical, and mechanical problems with products

. Put product in database for records and test results for the products

Staples, Bloomingdale, Illinois

Head Computer Technician September 2009 - January 2010

. Single run the computer technical department for Staples of Bloomingdale

. Provided computer support knowledge, technical experience, and software knowledge for the

customer’s computer repairs.

. Helped out customers and supplied PC support over the phone or walk-ins.

PC Mart, Naperville, Illinois

Head Manager of Sales and, Technical Department May 2002 - September 2009

. Provided support for the technical department and organizational tools for

the technicians.

. Facilitate the large Sales and marketing for PCMART products and services

. Helped out Customers and supplied PC support over the phone or walk-ins

. Major decision maker on marketing and services that PCMART developed

serviced as and produced.

AVS Allen Visual Systems, Buffalo Grove, Illinois

Audio Visual Technician February 2008 - May 2008

. Pulled audio and video wiring, setup projectors, controllers, HD for clients

. Fixed technical problems and installed new equipment.

ADS Alarm Detection Systems, Aurora, Illinois

Camera Preventive Maintenance July 2007 - October 2007

. Perform camera PM’s, maintenance, and cleaning on security systems.

EDUCATION:

Naperville Central HS, Naperville, Illinois

Completed – Diploma

DeVry Institute of Technology, Addison, Illinois

Completed – Associates: of Electronics Technology (ET)

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