Customer Service Manager

Merinda Pollitt-Smith

** ******** ****, ********, ** R2N 3N2

204-***-****

**.**@****.**

Objective

To obtain a position as a full-time staff pharmacist.

Education

2004. BSc(Pharm). University of Manitoba

1993. BSc(Hons) Genetics. University of Manitoba

Certificates

Manitoba licence to practice pharmacy for 2019

St John’s Ambulance certificate in CPR/First Aid renewed April 2018

Authorization to Prescribe (excluding smoking-cessation aids) May 2015

Authorization to Administer Drugs and Vaccines by Injection February 2014

All Criminal Records, Adult and Child Abuse Registry checks current with CPhM

Experience

Nov 2012-mid-June 2018. Pharmacy Manager Rexall PharmaPlus #4820 (Medical Arts-now closed)

Sept 2004-Oct 2012 Staff pharmacist Rexall PharmaPlus #4820

July 2004-Sept 2004. Summer relief pharmacist PharmaPlus

May 2004-July 2004. Pharmacy intern Rexall PharmaPlus #4815

Skills

Pharmacy Manager:

-oversaw clinic pharmacy involved in retail, specialty compounding and mail order

-oversaw technicians and staff pharmacists

-involved in training new staff (technicians)

-worked closely with front store manager to ensure smooth running of whole store, yearly involvement in inventory

-implemented new company policies at store level (ex Phoenix processes to reorganize pharmacy to improve workflow and efficiency) and attended company conferences and learning activities

-did cash out at end of day for pharmacy and front store with responsibility for access to safe

-did yearly employee evaluations

-worked closely with doctors and nurses in a medical building to ensure patient care/products for their offices and maintaining charge accounts

-extensive experience with customer service, resolving issues and working to maintain our customer base as doctors and other businesses left our building after it was sold

-adjusted the pharmacy to the changing situation in the building

Pharmacist:

-knowledgeable in all aspects of filling a prescription from drop-off to pick up

-well versed in prescription input, McKesson ordering, inventory control and reconciliation, bubble pack preparation

-experience with various aspects of billing to insurance including manual billings, approval processes for drugs, medical devices and compounded products

-did vaccinations for flu as well as other vaccines

-compounding experience (primarily topical products)

-able to multitask when working alone and prioritize to ensure timely completion of tasks to ensure efficient workflow and good customer service

References

Available upon request

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