J. LUCAS MOORE
WORK EXPERIENCE
STORE TECHNICAL SUPPORT, L Brands (Tek systems) AUGUST 2018 – JANUARY 2019
Provided Networking, Mobile and POS troubleshooting remotely
Level 1 and Level 2 support to worldwide stores from a 24/7 call center
Collaborated with team members to improve inhouse knowledge base for quicker and more efficient troubleshooting
Partnered with other departments to deliver quick resolutions to software and hardware support
INFORMATION SECURITY ANALYST INTERN, The Scott’s Miracle-Gro Co.
MAY 2018 – AUGUST 2018
Developed CIO application (Mobile store) – Managed vulnerabilities and PCI DDS compliance
Developed Python scripts to assist in Active Directory and PowerShell automation
Implementation of GPOs within Active Directory to push companywide user policies
oAligned enterprise configuration with CIS/CSC controls and evaluated for business impact
Use of threat vulnerability and management technologies to identify application threat vectors/actors
EDUCATION
2016 – 2018
A.A.S CYBER SECURITY, Columbus state community college
Dean’s List for extent of program attendance
2011 – 2015
B.S. ATHLETIC TRAINING, Miami university
B.S KINESIOLOGY
Management of athlete care and wellness
Worked with Men’s Hockey, Women’s Softball, and Track & Field
SKILLS
Active Directory
PCI
CIS /CSC
Web-Filtering
API
Mobile Troubleshooting (Apple)
Network Troubleshooting
Basic Cisco Networking
Vulnerability Management
Malware Analysis
Security Tickets
Documentation and Implementation of Solutions
CERTIFICATES
COMPTIA: SECURITY+ (SY-401) MAY 2018 -MAY 2021