Customer Service
Resume:
*********.******@*******.***
Jackson, NJ 08527
SUMMARY
A mature, take-charge, imaginative and creative individual with skill for streamlining processes for cost-
saving and improved efficiency in the customer financial services of accounting with Bristol-Myers
Squibb, a major leader in the pharmaceutical industry.
CAREER HISTORY
STOP & SHOP, Monroe, NJ 2009-Present
A leader in grocery and produce marketing
Floral clerk
Interact with diversified customer service base
Create personalized floral arrangements
Support manager in order process, I.e., balloons, flowers, plants, accessories
Maintain integrity of floral department
Responsible for cash till at end of day
Conduct inventory process once a month
BRISTOL-MYERS SQUIBB, Plainsboro, NJ 1996-2007
A Fortune 500 Pharmaceutical Company
Sr. Credit Representative
Monitored data base of over 1,200 accounts for past due invoices .
Monitored high-risk accounts by strictly adhering to customer’s credit line.
Determined account(s) to be on HOLD.
Released daily orders.
Chargeback analysis on: claims regarding shortages, pricing, advertising, returns.
Processed credit card orders.
Received monetary award for cleanup project on invoice and deductions one year and older.
Compiled report detailing need for customer name and phone number on invoice which would
Supported two of three wholesalers by processing shortage claims.
Part of team who developed procedures for handling credit cards denied by bank.
Traced and communicated collections issues (write-offs, bankruptcies, slow payments, credit holds, etc)
Prepared and presented monthly metrics to management.
Prepared and requested via journal entry customer refund checks for credit balance on account.
Prepared and entered journal transactions.
Partnered with sales force regarding customer issues.
Partnered with internal and external business units to resolve issues, I.e., contracts/pricing, customer
service for credits to customer’s account, third party returns processor.
Processed claims regarding returns, pricing, contracting, advertising forwarding to customer service
department.
Partnered with IM to create an invoice report for a specific customer which would save six hours of work
each month.
TECHNOLOGY EDUCATION
Ms Excel SAP MS Word High School
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