Customer Service Office

Objective

Experienced task-oriented leader in supply chain and inventory controls industry. Seeking to continue to leverage my experience and organizational skill set in a highly efficient and dynamic environment.

Education

B.A. Business Management – Johnson and Wales University – Providence, RI

Employment History

SATURN FREIGHT - Remote – Belmont, MA Office

Operation/Sales: October 1, 2018 – October 26, 2018

Liaison between Headquarters International Coordinator and Boston office

Enter all quotes and shipment charges in World-Trak

Managing Accounts with requested quotes, tracking, tracing, shipment charges

Assist with contacting potential customers and sending follow up emails

DARN IT INC– New Bedford, MA

Warehouse Manager: March 2016 – September 2018

Manage all 3rd party warehouse customers with world class customer service

Ensure all inbound and outbound orders are processed within 24 hours of receipt

Communicate with 30+ customers/vendors weekly to review inbound/outbound/issues

Resolve all customers issues/concerns within 24 hours of notification

Proficient in proprietary and industry-standard systems: Microsoft Office, 3PL Central

Route inbound and outbound shipments for all customers as requested

Liasion between Darn It's customers and 3PL Central

Train, educate and support staff to achieve optimal accuracy and efficiency of all tasks associated with receiving, distribution and shipping

PEPSICO/ FRITO-LAY– Braintree, MA

Site Lead: September 2010 to March 2016

Support Sales and Operations teams, network with other sites in the Northeast Region to maximize product availability and maintain quality standards

Enable highly skilled operations team through training and process adherence

Create and utilize reporting to reflect needs/surplus based on extracted data from SAP and DRP exported into spreadsheets for reference and review

Prioritize inbound with manufacturing for efficient delivery and trailer turn over

Coordinate vendors to maintain world class facility

Proficient in proprietary and industry-standard systems: Microsoft Office, SAP, ORACLE, WMS, ICS and MS office

Ensure sustainable and accurate weekly inventory and reconciliation to company and SAG/SOX requirements through bench role training and process execution

TALBOTS– Lakeville, MA

Supervisor: 1998-2009

Controlled a budget of $3 million for a shared cost center

Conducted quarterly inventory reviews and cycle count processes

Compliling and reporting results to Corporate Inventory Control team

Trained and supervised 2 leads and 30 associates over multiple shifts and job functions

Ensured compliance of company vendor guidelines for domestic and overseas vendors

Responsible for correcting all vendor violations within the expected time frame

Created and implemented process improvements and best practices to reduce costs and drive productivity

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