SUMMARY OF SKILLS

• Communication: Demonstrated through 5+ years of working in customer service positions

• Leadership: Led teams throughout multiple school projects such as database implementation at Aerowerks

• Proficient in SQL, Microsoft tools, some experience in SPSS, IBM Watson, R programming, Wireshark

EDUCATION

[BComm, Business Technology Management] Ted Rogers School of Management, Ryerson University Graduated June 2018

Key Courses:

• Business Intelligence and Analytics – Big data analysis, data mining, case presentations

• Business Process Design – Evaluate business problems, process design and analysis

• IT Project Management – SDLC, agile, scrum, PMBOK Key Projects:

• Capstone project: Proposing an IT solution to a business problem

• Designing improvements to the Enterprise Architecture of Service Ontario

• Network layout proposal for Metro Health Services RELEVANT EXPERIENCE

[CAPSTONE PROJECT – IT Consultant] SEPT 2017-APRIL 2018 Client: Aerowerks (Manufacturing)

Tasks included:

• Requirement gathering, functional and non-functional

• Drafting Request for Proposals/Information

• Gap/feasibility analysis and process modeling

• Final recommendation presentation to stakeholders Milestones achieved:

• Connected all functional departments to a central database

• Over $1900 a month savings from reduced paper and toner usage

• Reduced labor costs from removal of non-value added activities OTHER EXPERIENCE

[CUSTOMER SERVICE ASSOCIATE] PENGUIN PICKUP NOV 2017-PRESENT

[FIELD SERVICE TECHNICIAN] BELL TECHNICAL SOLUTIONS MAY 2017-AUGUST 2017

[BARTENDER] SPRING ROLLS APRIL 2016-OCT 2016

[DISHWASHER] HOGTOWN MAY 2014-OCT 2014

BILL NGUYEN

416-***-****

ac7435@r.postjobfree.com

linkedin.com/in/bill-nguyen-400

[New graduate from the Business Technology Management program at Ted Rogers School of Management with 8 months of consulting experience and 5+ years of customer service looking for opportunities to start a career in analytics pertaining to information technology.]