Customer Service Project
Resume:
SUMMARY OF SKILLS
• Communication: Demonstrated through 5+ years of working in customer service positions
• Leadership: Led teams throughout multiple school projects such as database implementation at Aerowerks
• Proficient in SQL, Microsoft tools, some experience in SPSS, IBM Watson, R programming, Wireshark
EDUCATION
[BComm, Business Technology Management] Ted Rogers School of Management, Ryerson University Graduated June 2018
Key Courses:
• Business Intelligence and Analytics – Big data analysis, data mining, case presentations
• Business Process Design – Evaluate business problems, process design and analysis
• IT Project Management – SDLC, agile, scrum, PMBOK Key Projects:
• Capstone project: Proposing an IT solution to a business problem
• Designing improvements to the Enterprise Architecture of Service Ontario
• Network layout proposal for Metro Health Services RELEVANT EXPERIENCE
[CAPSTONE PROJECT – IT Consultant] SEPT 2017-APRIL 2018 Client: Aerowerks (Manufacturing)
Tasks included:
• Requirement gathering, functional and non-functional
• Drafting Request for Proposals/Information
• Gap/feasibility analysis and process modeling
• Final recommendation presentation to stakeholders Milestones achieved:
• Connected all functional departments to a central database
• Over $1900 a month savings from reduced paper and toner usage
• Reduced labor costs from removal of non-value added activities OTHER EXPERIENCE
[CUSTOMER SERVICE ASSOCIATE] PENGUIN PICKUP NOV 2017-PRESENT
[FIELD SERVICE TECHNICIAN] BELL TECHNICAL SOLUTIONS MAY 2017-AUGUST 2017
[BARTENDER] SPRING ROLLS APRIL 2016-OCT 2016
[DISHWASHER] HOGTOWN MAY 2014-OCT 2014
BILL NGUYEN
********@*****.***
linkedin.com/in/bill-nguyen-400
[New graduate from the Business Technology Management program at Ted Rogers School of Management with 8 months of consulting experience and 5+ years of customer service looking for opportunities to start a career in analytics pertaining to information technology.]
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