Administrative Assistant Customer Service

Career Summary

Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.

Career Objective

To work in a best service industry generating maximum output by making use of my ability and talent and strive towards the benefit of the firm along with achieving personal satisfaction.

Highlights

Impeccable communication skills

Multi-task effectively – Prioritize independently and meet tight deadlines at all costs.

Strong interpersonal skill

Active learner and effective communicator.

Effective Time Management

Proficienct with MS Office Suite

Professional Skills

MS Office Suite including PowerPoint, Excel, Word, Outlook

Spreadsheets/Reports, FileMaker Pro

Microsoft Office Specialist (MOS),

Key Skills Office Management Administrative Support Calendar Management

Spreadsheets/Reports Travel Arrangements Minutes of Meetings

Expense Reports Database Administration Maintaining Office Records

Event Planning Organizing Meetings Client Relations Customer Service

Designing and Maintaining Filing System Front-Desk Operation.

Professional Experience

QATAR ORCHID WLL

DOHA, QATAR

Administrative Assistant 2017 – Till Date

Duties and Responsibilities:

Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the assistant to the registrar and admissions offices. Coordinated travel arrangements, maintained database and ensured the delivery of premium service to students. Quickly became a trusted assistant known for “can-do” attitude, flexibility and high-quality work.

Communicated effectively with multiple departments to plan meetings and prepare welcome packages for new students. Established strong relationships to gain support and effectively achieve results.

Helped coordinate dozens of recruitment events (average of 12 large gatherings per year) that contributed to consistently high enrollment levels.

Entrusted to manage office in the supervisor’s absence. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared official school correspondence.

Co-developed comprehensive, 60-page training manual that enabled faster ramp-up for newly hired support staff.

Developed innovative PowerPoint presentation used by the Office of Admissions to market executive support programs to potential students.

Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and seed quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.

SHREE SARASWATI HIGHER SECONDARY SCHOOL

POKHARA, NEPAL

Primary Computer Teacher April 2011 Till April 2014

Duties and Responsibilities:

Organize, maintain and manage class systems in proper working condition.

Teach students and learners to use computers.

Design and develop appropriate computer instructional material.

Develop and implement lesson plans and classroom activities in consistent with the student management issues.

Initiate and implement systems, procedures and other student management issues

Conduct group training sessions

Education

Intermediate in Commerce

Seminars & Workshops:

Project Management for Executive Assistants

MS Office for Professional Staff

Keyboarding and Document Formatting

Professional Office Procedures

Personal Information:

Name : Kamal Shrestha

Nationality : Nepal

Contact Number : +974-********

D.O.B : 03-Feb-1988

Gender : Female

Marital Status : Single

Languages known: English, Hindi

E-mail : ***************@*****.***

DECLARATION:

I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Place: Doha, Qatar Kamal Shrestha

Date:

KAMAL SHRESTHA

Administrative Assistant

Email : ***************@*****.***

Mobile: +974-********

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