Network Applications Engineer
Resume:
Angella Polzin
*******.******@*****.***
Executive Summary Enthusiastic cybersecurity graduate with strong communication skills looking to obtain a long term and challenging position to utilize leadership skills, multitasking abilities,and customer service attributes.Highly organized and focused on rapidly resolving problems by designing a solution in a cost-effective manner. Dedicated to aligning to an organization's goals and visions with little supervision to drive production and sales goals . Committed to fostering a team player environment while staying up to date on latest developments in technology to assist end users efficiently and being a lifelong learner. EDUCATION GPA 3.7
● BS Cybersecurity Wichita State University
● Certificate Butler Community College, Andover, KS May 2018 Phi Theta Kappa Honor Society Member
● Associates of Applied Science Butler Community College, Andover KS May 2016 TECHNICAL ATTRIBUTES
● Platforms: Macintosh OS, Oracle, Windows XP/Vista/7/10, Windows Server 2008/2012,and mobile devices
● Software: Microsoft Office Suite, QuickBooks, Access Data, Norton and McAfee Antivirus and Malware, Adobe Suite, Flash Player, Active Directory, and VMWare.
● Networking: IP, LAN, VPN, WAN
● Languages: C++, HTML, Java, Python, SQL, XML
● Exceptional ability to translate complicated information to a format or language users can understand.
● Excellent attention to detail in developing and analyzing documentation required for reports and policies/procedures.
● Proficient iiith tools utilized for firewall and antivirus protection to ensure successful network operations.
● Knowledgeable in formatting skills to retrieve accidentally deleted data from PC’s. EXPERIENCE
● KRG Technologies October 2018 - Current
Assist in applying security updates and patches to ensure a secure network environment for clients to utilize. Backup and restore client data and correlate with the client's site point of contact to locate devices an upgrade with the most up to date configurations from Microsoft. Analyze networks to ensure all configuration settings are set for optimal performance with the highest level of security available for the scope.
● AMP Solutions - Owner May 2013 - Current
Assist clients with computer, mobile device, and gaming console repair and updates. Complete phone content transfers and software/hardware upgrades.Efficient in virus protection and configuring network connections for the optimal performance.
● American Payday Loans -Store Manager May 2011 -Sept 2016 Processed payday loans, check cashing and Western Union transactions. Ensured accurate balances by managing daily and monthly paperwork for audits from corporate and/or the state of KS.Completed audits for other store locations in the KC stores. Initiated collection calls while obtaining business relationships to assist in advertising and marketing.
● Cox Communications - CSR/Team Supervisor
Aug 2011- Sept 2012
Assisted customers in finding a service tailored for their needs with the most up to date technology and assisted with the transfer of service. Consistently met required monthly sales goals and assisted those that needed additional help with successful techniques. Assisted in Tier 1 and 2 techncal support
● T-Mobile - SR. CSR. Sept 2010- Sept 2012
Assistedcustomers with billing, service and technical support issues. Held a position as senior Angella Polzin
7814 E. Douglas Apt 206
*******.******@*****.***
rep and assisted with employee training. Number one sales rep for 8 months in a row and highlighted in sales training.
Certifications
Service to Sales Certificate Train/Cross Train Certificate Payday Loan Certified State:KS
Key-holder Certified State of Ks CompTIA A+: Certified Security + Microsoft MCSA Windows 10
CompTIA A+: Certified Client Pro CompTIA A+: Certified PC Pro CompTIA A+: Certified Security Pro
CompTIA A+: Certified PC Pro + ACE Certified Examiner CompTIA A+: Certified Server
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