Vraj Patel

*** **** ** ** **** **** Atlanta, Georgia 30363 732-***-**** ac73tb@r.postjobfree.com US Citizen

EDUCATION

Georgia State University – Atlanta, GA

Bachelor of Business Admin. in Computer Information Systems

Concentration in Cyber Security Systems and Project Management

WORK EXPERIENCE

IT Consultant for ExecuTrain of Kentucky June 2018 - Current

Atlanta, GA

Cerner Software Implementation Specialist

Day to day: Conducting the implementation of Cerner Electronic Health Records (EHR) Software at different client locations, working hands on with PowerChart with end client users such as Doctors, Nurses, and Nurse Practitioner

Effectively document and record all aspects of client interactions in addition to building, managing, and maintaining the help content and support back end system

Experience working with front end Revenue Cycle Management (RCM) and Cerner Salesforce Customer Relationship Management (CRM) systems

Robert Half Technology April 2018 – June 2018

Atlanta, GA

Application Development Team

Day to day: Working within salesforce to extract correct candidate data for potential clientele role

Worked with multiple different positions and dealt with current technologies and methodologies including but not limited to HTML5, CSS3, JavaScript, jQuery, MySQL, PL\SQL, ETL, Java, .NET, Angular, and Ruby

Participate in daily board meetings and branch meetings and Interviewed 100+ personnel

Apple Inc. February 2015 – February 2018

Atlanta, GA

Apple Technician

Trained fully in iPhone iOS 4-11 Trained fully in Mac OSX 10.6 – 10.13 Trained fully in Apple Watch OS 1 & 2

Trained in customer service and customer satisfaction and Troubleshot and resolved Apple iCloud issues

Analyzed customer issues and created proper framework to better assist and quickly manage repeated issues

Achieved standards and goals every month and awarded best team for month of March 2017 in North American region

Created and analyzed quality assurance documents test plan, procedures, reports based on troubleshooting

Managed product backlog and ensure the proper documentation and release data and information have been provided successfully

Resolved issues resulting from reoccurring patterns in the systems analysis report

Gathered and analyzed requirements to create user stories and mock-ups that accurately represent the business needs and priorities

Department of Natural Resources State of Georgia September 2017 – December 2017

Atlanta, GA

Business Analyst Consultant

Project: Create a Business Continuity Application for the Law Enforcement and Park and Historic Sites Division

Gathered requirements from both Law Enforcement and Parks Department head of staff to recognize the threats and risk facing the departments to ensure all personal and assets are protected and able to recover in the event of a disaster. Created SWOT Analysis.

Analyzed data thoroughly to find high requirement key functions in the business environment of the entire sector incorporated a Disciplined Agile Delivery. Overall bringing down the risk of the department by 30%

Provide liaison services between functional user and technical system administrator

Lead in definition of user business requirements, assures requirements are appropriately addressed in application implementation

Key functions were evaluated in high risk high probability application

Created and implemented security alert application to prevent fraud, password security, and phishing attempts across 2000 state employees and 6 operating divisions as additional fun project. NOT REQUIRED

Gadgets LLC. June 2012 June 2014

Rome, GA

Lead Technician / Sales Manager

Managed and improved client relationships, ongoing communications, negotiation of scope and schedule changes.

Produced $180,000 sales revenue in 1500 hours

Created windows-based applications with visual basic for clientele

Hands-on repaired parts (800) Screens, home button, lock button, volume buttons, housing, and internal logic boards.

High-level troubleshooting for software and hardware for Mac OS X 10.6-10.9, Windows XP, Vista, 7

SKILLS

Operating Systems: MS Windows, Linux, iOS, Android, Mac OSX

Languages: C++, C#, JAVA, JavaScript, HTML, PL/SQL, WordPress, Visual Basic, XML

Certifications: Business Law Certification, Microsoft Office 2007 Certification, CPR Certification

SUMMARY

Experience with Agile and Waterfall Methodology Used SCRUM Framework in multiple projects (2 yrs.)

Experience in SQL Database Management (2 yrs.)

Over 5+ years in both IT support and experience with customer service

Strong written and spoken communication skills

Strong concepts, skills and methods for database design and application development

Able to use SQL queries to complete various database tasks

Created multiple vision documents intending the purpose, scope, and overview of the project

Created use-case models with diagram and alternative flows

Experience with ProDiscover, Encase Enterprise and F Response cybersecurity tools

Conducted digital forensics analysis and validation including cloud forensics

Well versed in the lifecycle of the software design process

Able to work independently and in a team environment

Skilled problem solver, natural leader and motivated team player

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