Manager Project

JOHN R. HORVATH

Brookfield, WI *****

262-***-**** – **********@*****.*** – www.linkedin.com/in/john-horvath

BUSINESS TECHNOLOGY LEAD

A visionary IT and operational professional with a documented history of improving efficiency and productivity through process automation, strategic planning, project management and product support. Expertise in the use of technology in operations. Regarded as a charismatic leader, adept at building high-performing teams and managing relationships with business partners and third-party vendors. Considered logical and analytical with a reputation for devising and implementing practical solutions to complex technology issues. A hands-on problem solver with a unique set of skills and talents that will quickly become an asset to any organization or IT project, product or operational support related role.

CORE PROFICIENCIES

Process Improvement

Project Management

New Product Development

PNL / Budget Responsibility

Analytics and Reporting

Leadership Skills

Team Building and Motivation

Relationship Management

Talent Development

Conflict Resolution

Special Project Management

Technology Integration

Consulting

Problem Solving

Tactical and Strategic Planning

Cross Functional Responsibility

Business Process Management

Delegation

SELECTED ACCOMPLISHMENTS

Client Experience – Have led geographically dispersed, multi-disciplinary teams focused on providing world-class customer service to institutional, commercial and retail customers.

Operational Excellence – Led several high-profile continuous improvement initiatives resulting in introduction of robotics and operational automation yielding more than $5,000,000 net ROI.

Agile and Lean - Led efforts to introduce and evangelize Agile and Scrum project methodology into the bank including lean project assessment strategies.

Data Management - Established and led data governance practice evolution in line with enterprise governance policy. Established end user self-service internal reporting and data analytics hub leveraging Microsoft BI and SSRS reporting.

Contact Center and Telephony - Implemented contact center telephony systems including screen pop, dynamic call routing, call recording, IVR, advanced call routing and workforce management technology resulting in centralization of 4 unique client facing contact centers.

Process Improvement - Created and led the development of a Business Process Management (BPM) Center of Excellence, including analysis and selection of new BPM technology solution.

EXPERIENCE

U.S. Bank, Milwaukee, WI 2000-2018

SVP, Group Manager – Business Technology Shared Services 2013-2018

Managed more than 100 professionals across five distinct technical disciplines including training administration, talent management, staff development, performance, succession planning and recruitment. Accountable for over $200M of personnel and non-personnel expense budgeting, financial planning and forecasting, and oversight of third-party vendor contracts. Conducted strategic planning including project support for significant capital investment initiatives and capital projects.

Directed quality assurance and risk control program, altering evolving audit and policy directives.

262-***-**** JOHN R. HORVATH Page 2

Lead for Market Data Management program with goal of reducing redundant consumption of market data from industry providers, yielding over $2,000,000 in annual expense reduction.

Hands on leadership for centralized technical support services including information security access management, third-party vendor application production, end user technology, business process and data management, trust brokerage reporting, and enterprise technology projects.

Winner of Pinnacle / Platinum Award.

Received 8 consecutive Best in Class Employee Engagement and Manager Effectiveness scores.

Manager – Business Process Management Strategy and Solutions 2010-2013

Managed team tasked with identifying business process improvement occasions and areas in need of process reengineering. Oversaw project intake process, backlog queue and valuation assessment efforts.

Partnered with IT to implement and develop a new business practice to provide production support for the IBM Business Process Management system.

Winner of Pinnacle / Platinum Award.

Recognized as Most Outstanding Leader Within Line of Business.

Project Team Leader – Wealth Management Strategy and Solutions 2008-2010

Led team of project managers, business analysts and service managers providing strategic planning, project leadership, acceptance testing and product implementation support for Wealth Management.

Account and Senior Project Manager – U.S. Bancorp Fund Services 2003-2008

Supported senior leadership with strategic planning, consulting and technology project management.

VP, Manager – Corporate Trust Stock Transfer and Debt Operations 2000-2002

Managed stock transfer business, which provided equity administrative services for more than 150 corporate clients including relationship management and business development.

ADDITIONAL EXPERIENCE

AVP, Leader and Administrator – Corporate Trust Services Technology Firstar Bank, Milwaukee, WI

Officer, Trust Accountant Firstar Trust Company, Milwaukee, WI

CERTIFICATIONS

Project Management Certificate University of Wisconsin, Milwaukee

EDUCATION

Master of Business Administration: Information Technology University of Wisconsin, Milwaukee

Bachelor of Science: Economics University of Wisconsin, Madison

BUSINESS TECHNOLOGY EXPERTISE

Agile Requirements Capture

Customer Relationship Management Systems

Data Warehousing and Analytics Technologies

Document Management

MS Office and MS SharePoint

Operational Decision Automation

Trading Platforms

Trust, Brokerage, Fund Accounting Platforms

Information Security and Access Management

Workflow and Data Flow Diagramming Tools

COMMUNITY INVOLVEMENT

American Heart and Stroke Association, Milwaukee Walk Team Leader

Elmbrook Swim Club, Board Member

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