MARK LaGRONE, MS, PMP

Lafayette, LA *****

337-***-**** ac73gr@r.postjobfree.com

Seasoned IT Professional

Extensive experience managing IT and Engineering systems, performing Software Implementations, Development, Integrations, and Conversions, also experienced in Digital Transformation and Network Management and Project Management principles for managing and leading projects.

PROFESSIONAL EXPERIENCE:

ITC GLOBAL (Panasonic Corporation) USA (TX, LA, FL & CA), Switzerland, Australia and UK & Africa

Director of Information Services 2015 to Present

Presided over internal operations, incidents and service requests, managed IT O365, email, SharePoint and Skype systems for global user base, AD, Hyper-V, VMWare and ManageEngine ServiceDeskPlus MSP, Terminal Servers with Dynamics GP and SolarWinds.

●Performed system upgrade, transition and physical relocation for densely populated VMWare system, minimizing downtime by transitioning VMs between separate VMware and Hyper-V systems, properly planning, and implementing, saving over $100K in consultant and hardware expenditures

●Led transition project converting 10 global ITC offices and their users over to more secure PAC IT networks, integrating ITC and PAC networks to meet PAC IT standards, and modifying each users domain, user profile, security software, and access level

●Reduced monthly billing $5K per month by managing corporate AT&T cellular phone plan.

●Project coordinator for significant accounting 25 entity conversions: MYOB (6), Quickbooks Pro (1), ABAS (12) and SAGE (6) to Dynamics GP 2016 achieving corporate accounting system consolidation goals, saving thousands in consulting, financial reporting and closing expenses.

ITC GLOBAL USA (TX, LA, FL, PA), Switzerland, Australia and Africa Director of Information Services 2011 – 2015

Administered department running IT back-office applications on O365 Cloud, AD, and PC support, Service Order Systems, Ticketing Systems, Web Services systems, and SaaS Salesforce.com.

●Performed significant organizational transition to Office 365 by converting On Premise mail hosting to cloud based Exchange, overseeing global rollout of Skype and later Skype for Business, and finally planning and implementing centralized Global Data Repository in Sharepoint vs traditional storage.

●Managed critical software integration for auto ticket generation from SolarWinds Monitoring.

●Developed VoIP CDR Rebilling Engine to facilitate electronic billing acquisition customers.

●Project Manager Accounting Upgrade GP Dynamics 9 to GP Dynamics 2010, and 2013.

●Led project integration effort between network monitor system, ticketing system and BP’s SAP system meeting customer expectation to report incidents within 5 minutes.

●Led Keyscan Card Access System implementations, saving thousands in equipment and consulting.

●Project Coordinator in Accounting System transition of Quickbooks to GP Dynamics 9.0 saving thousands in consultancy expenses.

●Project Coordinator for implementing major system upgrades Dynamics GP 2010 to GP Dynamics 2016 and also added workflow capabilities to for Purchase Requisitions approval

BROADPOINT, Lafayette, LA, Houston, TX, and New Orleans, LA 2007 – 2011

Director, Information Technologies

Oversaw IT department and various systems. Instrumental in product development of personalized cell plans and programmed additional features around new product.

●Managed team in developing Cellular switch monitoring and analysis software, uncovering $3M in unbilled revenues and collections.

●Project manager for transition of Verisign Cellular billing and provision system to PSA saving $50K per year.

●Developed system enabling NOC to see recent user activity, assisting Coast Guard in saving lives by quickly identifying location of stranded boaters in GOM.

●Oversaw internal move to VoIP from traditional phone networks saving $5K per month.

SOLA COMMUNICATIONS, Lafayette, LA

Manager, Information Services

Manager, TAS Application Group

Oversaw digital transition from paper-based Service Orders and centralized for multi-location entity and developed Rental and Asset Management modules. Project managed digital transition of Service Order system and developing Rental and Asset Management modules for conducting day to day business.

●Led implementation team to develop inspection services recurring services module which led to $7M selloff of S&C Division.

●Generated $160K per month by managing project for Satellite radio phone provisioning and billing, product.

●Orchestrated billing engine feed interface inserting $2M of annual invoicing directly into Chevron’s SAP interface, saving hundreds of man hours of data entry monthly.

●Managed TAS Division bringing $250K in support service contracts annually.

ANDERSEN CONSULTING (now ACCENTURE) Dallas, TX, Chicago, IL

Senior Consultant for Chicago based Innovative Computing Division

Client: Alltel Communications, Cleveland, OH – Pinnacle Project – Customer Service Platform

Assessed Business Process group design, corrected and molded into visual application. Coded premise search window, credit evaluation interface to EQUIFAX and interface to MIROR (Alltel’s legacy Endpoint Management System for demarcation at customer premise).

Client: United Parcel Service (UPS) Paramus, NJ – Worldship Midsize Business Shipping Program

Developed Shipment Manifest Window to show history and manage end of day close. Debugged barcode printer drivers, and handled project network and PC support.

EDUCATION:

Master of Science (MS), Computer Science, University of Louisiana, Lafayette, LA

Bachelor of Science (BS), Finance, Louisiana State University, Baton Rouge, LA

MISCELLANEOUS: PMP – PMI Project Management Professional

ITIL Core Foundation Certified

Licensed Louisiana Notary

Louisiana Life and Health License (to renew)

NASD Series 6 Security License (to renew)

Louisiana State Contractors License Qualifier 2005-2009

City Appointed: Evangeline Thruway Redevelopment Committee - Chair 2013

6 year Elected Officer for Lafayette Mighty Lions Band Boosters Foundation

The Family Church – Media Team

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