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Customer Service Sales

Location:
Taylor, MI
Salary:
60,000.00
Posted:
January 01, 2019

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Resume:

Cardell Sims

**** **** **. ******, **, *****

Phone: 248-***-**** E-mail: ac73g6@r.postjobfree.com

Career Profile

Experienced Logistic Coordinator with 10 years’ implementing supply chain solutions in the transportation sector. Managed logistical operations of multiple customer accounts spanning various industries and comedies. Responsible for risk identification and resolution for over 9 key customer accounts.

Core competencies include Account Management, Inventory Management, Customer Service, Sales, Microsoft Office, Team Management, Time Management, Interpersonal Communication, Supply Chain Management, Third-Party Logistics, Key Performance Indicators, Carrier Management and Development.

EMPLOYMENT

Ryder System, Inc., Novi, MI

Logistic Coordinator December 2016-present

Responsible for planning, scheduling, tracking, tracing inbound/outbound freight, shipper & carrier communication, problem solving, and order management. Multitask different programs for constant Electronic Data Interchange (EDI).

Coordinate with freight forwarders to expedite documentation and ensure timely delivery of international shipments via LTL, Intermodal and FTL associates. Manage loads transfers to from United States and Canada up to 40 loads a week by maintaining a network of third-party carriers, developing ongoing relationships and collaborations.

Accurately enter and maintain up-to-date information on a continuous basis in the Ryder TM Operating Systems (TIS, i2TMS, Ryder On line)

Prepare Ryder Key performance indicators sourcing multiple reports by using excel formulas, pivot tables, macros and text to columns.

Negotiate rates with carriers within the strictures provided by the Logistics Account Leaders. Provide the disposition of overage, shortage and damaged goods to carriers.

Enterprise Rent- A- Car, Oak Park, MI

Lead Service Agent March 2015-December 2016

Established problem resolution and spokesperson to management. Conmmunicated new policies and ensured practiced by all agents.

Represented as a liaison between showroom and maintenance team for rental vehicles. I support the achievement of location sales and margin goals by working closely with Staff and/or Location Manager.

Consistently exceed monthly sales quota by 10% accruements by implementing helpful workflow tactics. I maximize margin by up-selling customers to higher-priced services and products.

Managed all housekeeping materials that included vacuuming, mopping floors, dusting all areas and maintaining the cleanliness of all vehicles. I serviced and maintained up to 40 vehicles daily.

Assist customers by finding out their needs then providing quotes and booking reservations both at the counter and over the phone. I manage vehicle maintenance, inventory, and daily business reports.

* There is a gap in my employment from November 2014- March 2015 because I was focused on being a full-time student.

United States Marine Corps

Warehouse Supervisor October 2008-November 2014

Maintained daily organizational of warehouse products to ensure proper in stock inventory levels were in order to meet customer demands.

Conducted inventory analysis and demand while incorporating replenishment techniques in order to maximize production efficiencies and minimize monthly budget cost. I performed investigation of material discrepancies in a timely manner as well as opened production and re-work orders and maintained the accuracy of their processes.

Coordinated the activities of the Warehouse and Receiving Personnel to ensure daily operating standards are met.

Key contributed team member of the management team which was tasked with developing effective processes and procedures pertaining to inventory management strategies as well as creating a seamless production process.

Successfully managed a team of 4+ employees through effective coaching and utilizing their different strengths and competencies by using their applying them to their roles within the unit.

EDUCATION/ CERTIFICATION

Madonna University, Livonia, MI

Bachelors of Science Degree Completion Date: May 2016

Concentration: Criminal Justice

Henry Ford Community College, Dearborn, MI

Associates of Science Degree Completion Date: May 2015

Concentration: Criminal Justice



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