Alejandro de Varona

**** ** ** ****** • Miami, FL 33155 • 786-***-**** • ac73ft@r.postjobfree.com

OBJECTIVE:

To excel in a challenging position for a company where my skills and experience will improve productivity and quality and where growth opportunities exist.

ACCOMPLISHMENTS:

•Assisted with implementation of shared IT knowledge base

•Controlled and ensured server stability when emergency situations arose

•Updated and documented remote management software, auditing software, and antivirus

•Earned the following certificates during Network System Administration course: Network Support Technician and Computer Support Assistant

CERTIFICATIONS:

•CompTIA A+

•ITIL Foundation v3

SKILLS:

•Ability to communicate effectively with technical and non-technical individuals

•Able to work in a fast paced and dynamic environment

•Prioritize, document, manage workload

•Strong customer service focus and sense of urgency

•Dependable, self-motivated, organized, strong verbal and written communication skills

•Excellent problem solving and analytical skills for efficient troubleshooting

TECHNICAL SKILLS:

•Knowledge of network protocols such as HTTP, DNS, FTP, SMTP, TCP

•Ability to use diagnostic tools such as log analysis, reports, ping, traceroute

•Experience with Microsoft technologies including: Windows Server, RDS, IIS, Exchange, Office 365 and SharePoint

•Investigate, troubleshoot, and document any changes/configurations on network infrastructure

•Understanding of RDBMS technologies like Oracle, SQL Server, Microsoft Access

•Experience with enterprise antiviruses and remote management/auditing software (Kaseya/Kaspersky/Labtech)

•Experience and knowledge of Operating Systems including Windows XP-10, Windows Server 2003-2016, Linux including CentOS and Ubuntu

•Experience with the following servers: DHCP, DNS, IIS, Mail Sever, and Windows Deployment Services

•Fundamental knowledge of AWS management console and infrastructure (Amazon S3, Amazon EFS, Amazon RDS)

•Experience with Firewall systems (Dell SonicWall, WatchGuard, McAfee)

EXPERIENCE:

Help Desk Technician, Nu Tech Answers, Miami, FL 05/2018 - present

•Responded to telephone calls, emails and personnel requests for technical support; identify, research, and resolve technical problems; ensure timely resolution and follow-up.

•Worked call center in a team environment

•Performed remote troubleshooting through diagnostic techniques and pertinent questions

•Performed software installations, maintenance and upgrades; performed hardware installation, configuration and maintenance

Seasonal Sales Team Member, Target, Miami, FL 10/2017 - 01/2018

Greeted customers and ensured great customer service

•Kept inventory available and presentable

•Assisted with sales including cashiering and assisting customers with payment options

•Delivered an unbeatable guest experience through welcoming interactions and product knowledge

Technical Support Engineer, TRAX USA Corp, Coconut Grove, FL 11/2016 - 09/2017

•Provided technical support to customers and internal users

•Prepared documentation for the purpose of providing written reference and /or conveying information

•Prioritized tasks in a high-pressure environment

•Installed, configured, and maintained servers (hardware and software)

•Installed TRAX software remotely following documentation to ensure stability

•Used ticketing system to fulfill customer and internal user requests.

Data Input Analyst, Miami Dade County Public Schools, Miami, FL 05/2016 - 08/2016

•Verified Student information for registration

•Provided technical support during testing

•Organized student records for archiving

IT Intern, Symbits, Inc., Coral Gables, FL 03/2015 – 11/2015

•Provided computer maintenance, hardware and software installation.

•Network setup and configuration assistant

•Network support and maintenance assistant

•PC repair, tune-up, virus removal, and replacements

EDUCATION:

The English Center - Miami, FL 09/2015 - 09/2016

GED/Network Systems Administration Course

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