Govind R

Contact: (Mobile) +91-944*******, 815-***-****

E-Mail: ac73ey@r.postjobfree.com Skype: govindram7

Microsoft Certified Solutions Expert (MCSE)-15634946 ITIL® V3 Foundation Certified - 9980084891779985

OBJECTIVE - To be associated with progressive organization that gives me scope to apply my educational and professional skills and provides me with advancement opportunity and knowledge empowerment. SUMMARY

Professional with about 4 Years of Experience in Both Technical Support (IT Environment) and Digital Marketing.

Currently Working @ SC Soft Technologies, Trivandrum, India as Support Engineer

3+ Years of Experience in Freelance Digital Marketing as Blogger, Advertiser, SEO and Social Media Marketing.

Certified in MCP, MCSA & Microsoft Certified Solutions Expert (MCSE)# 15634946.

Certified in ITIL® V3 Foundation Certified# 9980084891779985

Certification Course in Advanced Diploma in IT Infrastructure and Network Engineering# 33043.

Adobe Certified Associate in Visual Communication using Adobe Photoshop CS5# m8Vz-DTQ2.

Exceptional knowledge in Win 2008/2012/2016 Servers, Win 7/8/10 Clients.

Posses Excellent Knowledge in Windows, Hardware and Networking.

Excellent troubleshooting skills in Computer Hardware and Software.

Stellar in System Administration in Linux, VMWARE and MCSE.

Much eager to learn new technologies, methodologies and willing to learn new things that improves the existing technology. Able to provide timely customer support with good quality. TECHNICAL SKILLS

Platforms : Windows 10,8,8.1,7, Windows Server 2012, 2016

Certifications : MCP, MCSA & Microsoft Certified Solutions Expert (MCSE)# 15634946 ITIL® V3 Foundation Certified# 9980084891779985

Adobe Certified Associate in Adobe Photoshop CS5# m8Vz-DTQ2 Digital Unlocked and The Digital Garage Australia Certification Diploma in Digital Architecture and Interior Design# 013497 Advanced Diploma in IT Infrastructure and Network Engineering# 33043

Miscellaneous Tools : MS Office, Excel, PowerPoint, Team Viewer

Courses : LINUX Administration, VMWARE Workstation, CISCO Network Administration EMPLOYMENT SCAN

1. From September 2018 – Till Date – SC Soft Technologies (P) Ltd, Trivandrum, India

[ 0 Years, 4 Months]

Key Projects Handled:

Project#1

Client : AW Rostamani (AWR), Dubai

Project Title : AW Rostamani Group 12th September’18 – Till Date Role : Support Engineer

Tools Used : Manage Engine Service Desk Plus (TT), Solar Winds NPM (MT), AKCP Temperature Sensor (MT) OEM Cc 12c (MT), BIG-IP LTM (MT), McAfee NSM (MT), Citrix Farm (MT) Project Description

AW Rostamani Group, also known as “AWR”, is a privately held company established in 1954 in Dubai, United Arab Emirates, by Al Rostamani brothers, Abdullah and Abdul Wahid Al Rostamani. The Group operates 12 companies in seven diverse sectors: automotive, lifestyle, real estate, information technology, consultancy & training, logistics, interior fit out, lighting. AW Rostamani is a conglomerate of 14 companies in seven diverse disciplines, committed to enriching lives through its exceptional products and services. Roles and Responsibilities

Carrying Out Daily Checks

Monitoring OEM Console and NPM Tool

Checking MacAfee and Sending Daily repots

Categorization and Closing of Tickets in NPM

Contacting On-Site team through phone and email as a part of monitoring,

Works in alignment with Windows, Linux and Service Desk support teams.

Updating knowledge bases with details of common problems and resolutions.

Working with customers/employees to identify computer problems and advising on the solution. Project#2

Client : Resilion, United States

Project Title : Resilion 12th September’18 – Till Date Role : Support Engineer

Tools Used : Outlook, Internet Browser

Project Description

Resilion, LLC operates a cloud-based web filtering service. It protects users from malicious and phishing sites; sites with unwanted content; and viruses, worms, and zero-day vulnerabilities. The company also provides navigation and malware protection services. It offers its products through a desktop application and Internet service providers. The company was formerly known as Sendori, Inc. The company was founded in 2006 and is based in Oakland, California. Roles and Responsibilities

Redis Memory check in Resilion mailbox

Checking Shoreline Advertiser Emails and Sending Reports 2. From February 2015 – Till Date – Freelancer :-Techies Online, Trivandrum, India

[3 Years, 11 Months]

Key Projects Handled:

Project#1

Project Title : Tech Support 10th May’17 – Till Date Role : Freelance Technical Analyst

Tools Used : Team Viewer, Event Viewer and Skype

Project Description

Tech Support is a project designed to support computer systems, applications, softwares and hardware applications. I provide support for users through remote support tools like team viewer and through Skype. Provides technical support for all PCs including laptops, desktops and server support as well. Roles and Responsibilities

Processing software’s and hardware’s by coordinating user setups, installations and upgrades.

Configuration and resetting the network access accounts whenever required.

Installation of new hardware’s and software’s.

Using automated diagnostic programs to solve network problems.

Provides Support for Users through remote support tools.

Using Social Media Tools to Promote and Find Customers. Project#2

Project Title : Digitalz 2nd February’15 – Till Date Role : Freelance Digital Marketer

Tools Used : MS Office, Websites and Social Media

Project Description

As Digital Marketer My Duty is Write Blogs and promote them. Write contents for websites. Use social media to promote website and get more people engaged in my content. Build social media pages to promote website and make people engage with my content. Grow My Network Using Social Media. Roles and Responsibilities

Promote Websites and Engage People.

Sell Products Online and Earn Commissions.

Content Writer at recovendor.com.

Using Social Media tools like YouTube channels, facebook pages and groups to create content and promote. COURSE PROJECT

Project Title: BEING A SLAVE MOTHER:

A CRITICAL READING OF TONI MORRISON’S “BELOVED” Since May’17 Role : Team Leader

Tools Used : MS Office, Grammarly

Project Description

This project titled (BEING A SLAVE MOTHER: A CRITICAL READING OF TONI MORRISON’S “BELOVED), is a study of the story of a woman slave, Sethe and her life after she escaped from slavery. The project analyses how she tries to save her children from slavery and in the process, is compelled to murder one among them. It discusses in detail the miseries and hardships of slaves and how slavery affected women in particular. Highlights

Proofread the project.

Conducted research on the history and evolution of slavery.

Acted as a lead in setting up of the project and performed complete editing processes.

As the team leader of my group, I coordinated the members and encouraged them to finish the work on time. ACADEMIC PROFILE

BA in English and Communicative English From Muslim Association College of Arts and Science Affiliated to Kerala University in 2017

Class XII with an aggregate of 62% from SNV HSS affiliated to HSC Board, Kerala in 2013

Class X with an aggregate of 66% from Darsana EMHSS affiliated to State Board, Kerala in 2011 EXTRA CURRICULAR ACHIEVEMENTS

Provided Technical Assistance For the Film Festival Conducted in our College in 2017

Provided Technical Support for the Seminar on Personality Development Conducted in our College in 2017 PERSONAL SKILLS

Proficient with Computers

Excellent Interpersonal Skills

Excellent communication skill in English

PERSONAL DOSSIER

Date of Birth : 31st July, 1995.

Current Address : Govinda, Kalliyode, Panavoor PO, Nedumangad, Trivandrum - 695568

Linguistic Abilities : English and Malayalam

Sex : Male

Marital Status : Single

Nationality : Indian

Passport ID : P3398269

Hobbies : Playing Chess and Internet Browsing.

References : Available upon request

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